Worse than possible worst customer service. I ordered two shoes at TB website as a gift one for my boss's farewell and other for my sister. Opened my boxes so excitedly only to see that the gift wrap and box gor my boss's kiara sandals were badly damaged. SERIOUSLYYYYYYY?... i immediately wrote to customer service but no reply for next three days, no acknowledgement of email either, i thought there may be something wrong and wrote another email, again for next three days no reply back. I was already disappointed since the farewell was approaching by and i wasnt getting any reply, frustrated further i CALLED TB customer service this time, the lady appologized and said she has ordered me a new gift wrap and a box, and i will get an email once they ship it, waited for another couple of days but got no email confirmation. I was whats going on there?... I called them back and after 1 and a half week of my 1st email they finay bothered and said the issue is resolved, but i had a question how?... I havent yet got any replacement box or a gift bag yet. Very intellegent someone told me they ordered it on 7/13/2019 and it will take 7-14 (yes FOURTEEN BUSINESS DAYS) to get replacement gift wrap... i mean seriouslyyy do they need to make them on special order?... when actual order was recoeved with in one week, MEANWHILE THE FAREWELL PASSED AND I SPENT ANOTHER $100 for a new gift. Guess what, its already a month passed by with no replacement yet and i again wrote them 3 days ago with no reply yet another time. It made me feel as if they want us to beg for something that wasnt our fault. I just wanted a gift bag that was torn and a shoe box that came in extremely dented and cannot be gifted at all. I considered it to be a trivial issue but these ppl made a sh*t out of it. WORSE THAN ANY CHINESE WE SITE. Pz save YOUR TIME, MONEY and DIGNITY, dont biy with them.