Definitely will not be shopping here again and ended up canceling my order and buying through Amazon. First I put in my order August 22nd. I saw after the fact that it would take 3-5 days. I was annoyed that it would be past when I started my job but it was what it was. Turns out that the 3-5 days was once they actually shipped it so it was actually going to be a week before I saw anything. It was supposed to arrive the 29th. Well the 28th came and I still hadn't received a shipping notification. Checked and it was still "processing." I asked what was going on. The agent that I talked to said that he wasn't sure what the delay was and that he would expedite it to 2-day rest shipping and try to find out what the problem was. I get an email about an hour later with an apology stating that their inventory was wrong and one of the items was missing so they were going to hold my stuff for 48 more hours for me to continue to shop. As a makeup for the inconvenience, they offered me 20% off including clearance. I went to the website and it turns out that that 20% off including clearance was actually their normal Labor Day sale and NOT a special offer for me. I sent a response back asking why they waited until I contacted them one day before it was supposed to arrive to tell me an item was missing. I picked a different item but told them the 20% was not acceptable as it was their normal sale and I wouldn't be paying more. I received no response back except to say "thanks for shopping." One more day passed and they told me the payment didn't go through. I emailed them telling them I wasn't going to spend more and to just send me the items I already paid for because I was done waiting. I was told they don't actually charge anything and the amount in my account was a "holding fee." I told them to cancel my order. I went ahead and found a similar pair on Amazon and got it the next day.