Eric has been one of the worst employees I have ever dealt with. I first order a shirt from a store here in Colorado. The shirt was not in stock so an employee ordered it online for me. I followed the order via UPS and it was then given to USPS and then USPS sent the item back to the sender. I called and spoke with Janice who was very helpful and saw that it was returned and offered to send out another one. Another shirt was on its way. On 12. 20. 19 it showed via the UPS website that the shirt was delivered. I saw the UPS truck and no one delivered a package to my door. I do have the ring doorbell and check and no delivery were made but you can see the truck did come to the neighborhood. I called UPS and they said I had to open an investigation and they would look into this and that they will let the sender know. I called Untuckit customer service line and was connected to Eric. I explained the situation to Eric letting him know that UPS should be contacting them regarding the investigation and if they could let me know that status. Eric asked for the item number. I did not have the item number but did have the tracking number. In the rudest tone back he said well, that does not help me and I need the item number. That did not sit well me and I told him to hold on and I will get it. I got the item number and the next thing he said well it looks like they all ready sent another shirt out. I told Eric yes, after I all ready told you that. I explained I just wanted to let you know that UPS has an open investigation and I just want to know what is going to happen and to keep me updated. Eric I hear starts reading the notes and says again in a condescending tone I'm not sending you another shirt because we all ready sent you one. I asked to speak to another employee because him and I were not speaking clearly to one another. Eric refused to send me to another customer service representative. Eric continued to ask me questions that I have all ready answered multiple times. I then asked to speak to a supervisor. Eric then put me on hold. Eric then got on the line and said that he will put my name and phone number in and a supervisor will contact me. That was on 12/20/2019. I have yet to have anyone call me regarding my shirt, UPS or the way that I was treated. I email cusotomer service through online stating I would like to speak to a supervisor and Eric emailed me back. I reached out on 12/28/2019 to the main store in new york and a customer service rep took my complaint down and stated he would forward my complaint and that his store was right next to the corporate office. I love the shirts but if this is how Untuckit allows their customers to be treated I want no part of this company and will stop giving my money to this type of business.