I have been with verizion 15 years, 15 YEARS TOO FRICKING TOO LONG!, I first signed up with them because US Cellular moved out of Illinois, From Day 1 they bent me over the rain barrel and gave it to me, And till this day they are still bending me over the rain barrel, When i first signed my 2 yr contract on 1 personal line and what was going to be 2 business lines, they told me that i had to wait 30 days for a business account, 30 days later i called them back to set up a business account, They said sorry you need 10 business lines to have a business account, So i lost my business listings for 2 years, And on top of it one of my new phones had a blemish on the screen size of a nickel on the screen out of the box. So they sent in in to be warranty. I got a new phone in the mail the next day, It wasnt new, In fact it was used and still had the past owners pics and text messages and everything else still on it, My 12 year old son helped me get the phone set up. He found pictues of some old fat mans penis on the phone and all the drug dealing messages on the phone, So i turned it in to the local police. So verizion sent me another used phone that was all worn. After my 2 year contract was over i was eligible for a free upgrade on 3 different phones. So i went in to get better phones with my free upgrade. They said SORRY we dont do free upgrades anymore. So Basically they bent me over the rain barrel AGAIN! I should of run from this company from hell when i had a chance. Then things were ok for a while (NOT). My texting stopped on my phone, 3 days of level 2 tech support. They sent a new phone to fix the problem. 7 months later Same thing happened, So they said its not them. So i called the manufacture. They sent me a new phone. 6 months later it happened again, no texting. 4 days they sent a new phone. After being on the phone for 2 days with level 2 tech support. 1 month later, No texting again. So 2 days again with level 2 tech support and 3 supervisors, They wanted me to pay for a new phone. I said no. I called back the next day. Asked for level 2 tech support again. Some woman fixed the problem on their end. The Problem Was always on their end! SO I TELL YOU. BE CAREFUL WHEN YOU THING OF USING THEIR SERVICE... RUN. RUN FROM THIS COMPANY AS FAST AS YOU CAN!