** updated 11/1/24 ** added a star back - Xidax Operations reached out to work on resolving the issue/ customer recovery - have to give them big ups for taking the initiative to reach out, as this is not a simple situation... will update as we resolve
(did finally receive pc back, with upgrades ordered along with a cpu upgrade, courtesy of Xidax to offset delay (to be fair, they still did not have the ordered cpu in stock at the time, so it was a bit of a punt at that point) - delivery via fedex was a nightmare, fedex customer service has continued to get progressively less honest/ competent as fedex has added additional obstacles to customers actually getting service... pc rode around on fed ex truck from 5am to 10pm, passed 20 feet from porch on way cross town at 930 that night. Then delivery updated to monday (instead of friday) based on 'operational delay' [fedex code for we REALLY screwed this one up] - managed to pick it up myself from depot saturday evening, after being sequentially misled by fedex customer disservice... extended ridearound managed to knock the AIO cooler loose from rails and bend rails, i was able to re-seat and secure (damage is cosmetic, just another sting - ON THE UP SIDE - pc is well built, runs like a dream - absolute nerdgasm on the build, only negative was the bad taste the Sisyphusian task of getting it fished out of the void, repaired and returned has left in my metaphorical mouth.)

Originally purchased a pair of gaming pc's in 2017 from Xidax and the builds have performed well - quality components, solid builds. Have done a few component upgrades on one over the years, finally hit the point where we were pretty effectively bottlenecked at cpu/ motherboard and was looking at upgrade options when the cpu, overcome by existential ennui, self immolated (in a contained fashion)... so, definitely time. Contacted the Xidax team and paid return shipping, followed directions on having UPS pack it and off it goes...
Case gets broken in transit... looks like we're upgrading that too... mind you, this is a mid-line x-6 unit, kind of the bread and butter of their offerings... signed off on a significant mobo, cpu upgrade (along with new ram, fans, cooler) and paid the tab... knew that there might be some delays since i had opted for an AMD cpu, was told they should have them in a couple days... here is where things gang aft a-gley...

No communication, no follow up - not even able to get through on phones for 3 days running (other than the 'if you would like a callback on this number...' - tried that - got an unmarked call, no message... not sure I'm gonna score that as a 'callback'... did manage to engage with a sentient today, and the 'may be delayed' has become 'we're still waiting on those (two weeks later...)' - to best of my knowledge, micro center, newegg and amazon all have those chips available from recent searches, though I'm sure team X is using a more professional vendor... with delays...

So, the wait continues and the dude abides - while I have been absolutely ecstatic about the quality of their product overall, their service focus and logistics seem to leave a lot to be desired... will update as the story unfolds...

We are currently 4 weeks+ into the adventure - spent almost 2 hours being ping ponged in their 'livechat' friday, through 5 different reps, spoke their customer service manager and was assured that I'd have shipping info that day... still waiting... apparently, the rot is all the way through. Sad evolution of a company that used to rock the house.