Legacybox
Questions & Answers

All Video and Film Transfers are done so at 480P. Additionally, we convert almost all consumer formats of videotapes, photos, film reels, and audio. Here's a full list of formats we can digitize: *Videotapes: VHS, VHS-C, S-VHS, S-VHS-C, Betamax, Hi8, Digital8, Video8, MiniDV, HD MiniDV, and MicroMV A note on foreign tapes: We can convert most PAL and SECAM consumer format tapes. The only foreign format we cannot currently convert are PAL and SECAM Betamax tapes. Just put a note in your box if you have a PAL tape. *Film: 8mm, Super8,16mm, and Super16 A note on sound: Since sound on film is so rare, and to ensure we're providing the highest quality transfers, it is not our standard process to digitize film with sound. *Photos: 35mm Slides, Photo Prints (up to 8.5 x 11"), and 35mm Negatives A note on photo packaging: When sending in your photos, slides, or negatives, we ask that you remove them from any extraneous container, group them in bundles of 25 and place them in clear plastic ziplock bags or envelopes. *Audio: Standard Audio Cassette Tapes, Mini Cassettes, Micro Cassettes, and 1/4" Reel-to-Reel Audio If you have any more questions, let me know. I am happy to help!

Legacybox sends everything back to you along with any thumb drives, CD's you ordered.

No. Just went through this with them. It's a "tough luck" and they keep your money.

Nope. They took 3 months to tell me an item was "damaged" and then told me their refund policy was 20% or more of the media damaged to give any refund.

Hi Judy, Great question! We ask that slides be grouped into sets of 25 (one item) either in an envelope or ziplock bag. We will provide small barcode stickers to apply to each bag of 25. Slides will be processed in numerical order, according to those barcodes. The order within each set of 25 is not guaranteed as there are alternate factors such as shipping where they could move around. The digital files are free from any copyrights so you can very easily re-order them however you'd like once you receive them back! Please reach out to our customer service team for the fastest responses at questions@legacybox.com if there is anything else we can help you with!

Hello, thank you for reaching out to us! Yes, the digital files you receive back are free from any copyrights so you are more than welcome to edit them as you see fit. Please reach out to our customer service team directly at questions@legacybox.com if there is anything else we can help you with for a more prompt response time!

Hello Lowell, We are a 1:1 transfer company meaning what is on your original will also be on your digital output. We do not offer any editing or enhancements. The digital files you receive back are free from any copyrights so you are more than welcome to edit them as you see fit. You can also request multiple copies when placing your order as well. Please reach out to our customer service team directly at questions@legacybox.com if there is anything else we can help you with for a more prompt response time!