Legacybox

I just reviewed my flash drive of my home movies. I'm heartbroken. They're so terrible that I might as well toss them in the trash. There's little to no sound. One of the VHS tapes is from 1962. Yes, that was a while ago BUT when my brother sent me the VHS and I put in my VHS player, it was so good - no hesitation, no bumps in the tape. Legacybox completely ruined it. It's mostly a blue screen and skips too frequently to view for long. Another thing I noticed they did was splice tapes together! One tape starts as a vacation video and suddenly it's a home video of my dog's training class. THESE TWO EVENTS WERE ON SEPARATE TAPES! Shame on them.

We trusted legacy box to do a good job with all our family memories. I sent them $1000. They sent all my tapes back saying they had mold on them and they couldn't process them and they didn't refund a penny not even a penny and I took him to a local videographer and he said there's no mold on them. I basically got scammed.

I would not order from this company again. Each tape had about 1 hour and 45 minutes of recording. Only about 45 minutes to an hour of recording was converted. I spent over $500 and now I need to go back through each tape and convert the rest of the tapes again to get the full recording. This is a scam. Do not waste your money.

I sent some photos and 7 VHS tapes in December to Legacy Box. They kept me in the dark for nearly 5 months without any updates after my VHS tapes were received. Then one day I got an update they were ready to go and then later that same day they decided not to convert any of my VHS taps because of their condition (they all look clean to me).

They refunded me $20 for the 7 VHS tapes that they rejected, a far cry from what I paid. They claimed it was part of their handling cost.

I highly recommend going with someone local. These guys are terrible and will steal your money.

My husband and I are both 80 and wondered how in the world would we be able to share the multitude of old (very old) home movies, VHS tapes, photos etc with the up-and-coming younger generations of our family who never knew our parents or grandparents (and other distant relatives). Legacybox solved that problem for us. At first we were hesitant to send all our original (and priceless) film to a company we didn't know, but their professionalism and reassurances finally won us over and I'm so glad we took the plunge. We are thrilled with the results and have subsequently found more items to send them.

I sent in 4 VHS tapes in to be copied onto DVD... I wanted one DVD per VHS tape. Still don't understand their thinking, but I got 36 DVDs back and it was a jumbled mess. Trying to label and look for what is on DVD from tape is a horrific job. It could have been so simple... 1 VHS tape turns into 1 DVD... You don't have to be a genius to understand that. I am going to try this company one more time, but if I get the same results back, won't use them again.

I will never consider this company again and I have four tapes left to be processed. At first they are in constant contact about every step and then they fall off the face of the earth. When I finally called they needed three more weeks. I haven't heard a word and that three weeks is up. This is twenty years of my kids childhood on these tapes and it makes you nervous. Take it some place local if you're smart!

We investigated our options at the end of last year and chose LegacyBox to digitize all of our family video's from Super 8 and 8mm. We never received our originals back that were shipped with the first USB. They replaced the USB with what they had, but lost our original videos of our children. They quit reaching out to us and will only reply with "there is still has an open claim with the USPS". LegacyBox never mentioned that the videos would be returned vis USPS or we would have chosen another vendor. This is heart breaking.