Ralph Lauren
Questions & Answers
I cannot get a refund for returned items... made several phone calls to customer services... RL make it so complicated... and they cannot answer my questions... is this a scam i am wondering... i am owed over £100... how can i get it back?
Asked by Sylvie W. on 7/8/2015
2 Answers
Josephine N.7/9/2015
I wrote a letter following their directions exactly and they sent back my item and said they couldn't find my account even though I explicitly said the item was a gift. I would never order from them and hope I never receive a gift from them again. I don't think it's a a scam I just think they suck. Try the BBB and/or the International Trade Commission. I just gave my stupid scarf to Goodwill.
Gill S.7/9/2015
Hi Sylvie W, I'm afraid I can't help. Based on the disinterested response from the RL customer service and the online feedback from other unhappy customers I decided not to chance sending my jacket back.
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