Absolutely useless! What's more is they really couldn't give a toss about you, your money, your order or what is now your problem.
We ordered a product from Ralph Lauren on the 27th November and here we are still filling out forms with UPS (who also have no time or concerns for what is now your problem) on the 27th December.
Surely it should be RL taking this poor service up with UPS? Not us! We have recieved no refund or product.
Absolutely nobody gives a toss about it.
Steer clear of both RL AND UPS as neither of them are capable of organising a drunken soiree in pup.

I bought Ralph Lauren sweat pants thinking i would get good quality sweat pants for $125.00. The issue is the pants have a horrible design not thoroughly designed, causing everything to fall out of your pocket 100% of the time you sit down. The pockets open to the side and do not hold anything in them. Had simulator issues with $200 sunglasses which are cheap, flimsy, scratch easily, and both hinges had both screws come loose. For the price its although im paying full price for 1/10 of product. It makes no sense to design products so thoughtlessly.

This company gives 0 $#*!s to its customers, the return I made by Nov 28 still hasn't been refunded yet, and non of their CS want to help. They have indifferent attitudes and their return policy is not fair for Paypal users. This is a boomer company still making boomer style clothes, which has not caught up to the customer-centric mindset of a modern fashion company. AVOID your pain, I am still waiting for my dollars to be returned to me!

The new ones are thin and sloppily made. No quality at all. I'm a clothes expert. My last 3 visits I bought zero. The smalls are to big for me. I'm 5 7.5 and 160. The t shirts last less then 9 Mos and cost a fortune. Close em down. They no longer have any quality. None. Goodbye pole.

I bought a pair of men's shoes in my size, and they are too small. Also, the instep has huge wrinkle inside. Customer service gave me a return slip and after waiting a month they returned the exact same shoes without explanation. So much for the 30-day return policy.

I order two pairs of sneakers last week i received it after 3 days.One pair is perfect and is size 13.the other pair which is size 8 is used.I call customer service the same day and I explained to her issue she told me don't worry we are going to send you a new one and am going to email you a return label just sent the other one I wait a week nothing I call again she never place the my order.Now they cannot do nothing they just as to give a refund because they don't have my size first of all why you sent me a used dirty pair of sneakers instead of a new one that I order.Shame on you.By the way my order number is *******583.

I love clothes from this brand. Initially thought to be an attire for golf players, ralph lauren has expanded its influence so much, nowadays many people around the globe wear their polos.
Sincerely speaking, not only polos are of high quality, but sweatshirts and hoodies as well. Plus the price doesn't bite much, actually. There is clothes both from the mid-segment and luxurious one.

Have been a fan of polo for many years. Recently I purchased 3 v-neck shirts and 3 pair of shorts from a polo store in Vegas. The shirts are not v-neck after you wash them, just look like an out of shape crew neck. The shorts are very wrinkled right out of the dryer. Won't purchase Polo again.

I Was not happy with the return policy. Attempted to do an exchange for a smaller size and was not able to due to the payment method. I shot with Ralph Lauren quite often and for me not to be able to do an exchange was very disappointing. The representative stated to me that I would have to do a return and then make the purchase all over again. I asked, would I still be able to get the same discount And the representative stated that I would not be able to get the same discount that I got originally.
So make sure you know your right size because Ralph Lauren will not make it easy for you to do an exchange.