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99designsReviews 412

2.6
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99designs Reviews Summary

The company has garnered a mixed reputation, with many customers praising the platform for its ability to connect them with a diverse pool of talented designers and for facilitating a creative contest process that often yields satisfactory results. However, significant concerns have been raised regarding the quality of designs, with accusations of reliance on stock imagery and lack of originality. Additionally, customer service appears inconsistent, with reports of inadequate support and difficulty in resolving issues, including refunds and communication problems. Overall, while the platform offers valuable opportunities, the execution and support may require improvement to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
49
value
49
shipping
23
returns
26
quality
49
This company does not typically respond to reviews
Belarus
1 review
0 helpful votes
Follow Wolf W.
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I've been working on 99design for more than 10 years and have more than 700 of completed projects, but since 2020 I have only bad experience. It seems like the politics of this site has changed in the worst way. 99designs absolutely don't respect their designers (that bring them money btw), designers don't have any voice or rights, they are nothing for 99design, just an expendable material; clients can do whatever comes into their head and they are always right, 99designs are always on their side, for example clients get your designs, you work with them for a month, they waste your time in projects and suddenly decide not to pay for your work and 99designs are totally fine with that, and they even can do a full money refund to a client. Before 2020 there were more than 70 label/packaging design contests, now it's about 15; I used to have about 10 projects per month, but now it's a big event if I have just 1 project per month. 99designs don't attract new clients to the platform anymore, as a result there is only just a little work and absolutely undeserved disrespect.

Date of experience: January 29, 2025
Pakistan
0 reviews
0 helpful votes
Follow Ovais A.
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My designer level has dropped, but my graphic design skills are still strong, and my communication has improved, which makes clients happy with my designs, I already have many art school certifications. I have been a talented designer for 12 years. However there are still empty slots on the project browser, and they have stopped working on limited to 15 contests. 99designs is not a good platform for them.

Date of experience: October 16, 2024
North Macedonia
1 review
3 helpful votes
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Disappointing!
March 14, 2024

I am a designer with experience in the field. I had a profile on this platform for 8 years that was more than successful, I had more than 100 contests won and many successful collaborations through the one-on-one option. My profile has been closed because I simply did not meet their criteria!

I want to say that 99d is not the same platform it once was, they don't care about the designers they just care about money and nothing else. They literally act like you are in a Nazi camp.
The design support is so cruel and arrogant, if you are a designer they just don't care about you (not to mention the unprofessional staff working there).

I want to point out, compared to before, the number of contests has been reduced by more than half (if there were 1000 active contests before, now they are down to 400) which tells in which direction this platform is going, in my opinion this platform will not exist anymore long.

Frankly, I do not recommend you to use it either as a designer or as a client. Go to some other friendly platform.

All the best.

Date of experience: March 14, 2024
North Carolina
2 reviews
0 helpful votes
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I got a lot of great covers to choose from very promptly. They kept to their timetable very well and designers were quite responsive

Date of experience: November 20, 2023
Connecticut
1 review
1 helpful vote
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I had a very focused goal: To hire an expert in Squarespace I could utilize to accelerate the learning of the front end authoring environment so I could build my own website.

I am a management consultant and am proficient enough in design to do it myself. It's the only way to go.

I found a smart gal to provide me 2 hours for a coaching, teaching engagement.

To my regret she helped me get started learning SS so I could build my own website. But there was really no pedagogical approach. In other words I would have benefitted from an overview of how SS organizes its web-based interface, the design conventions of SS. That didn't happen because the designer has no teaching ability and it WAS MY FAULT I DID NOT STRUCTURE THE TWO HOURS MORE EDUCATIONALLY. I didn't give her the guidance. And she went very quickly. My fault again.

She was very technically capable and a good designer but her communication skills were atrocious. She encouraged me to follow up afterwards with questions. Well she went AWOL. I was never able to followup. Very disappointed. Like a lot of hired guns she took the money and ran.

$250 an hour for a graphic designer through a middleman? If they can earn that I am worth $450 an hour. Very expensive. It would help to know how much 99designs earns as the bodypusher middleman. I am guessing $100 an hour? But since I don't know it is difficult to assess if the designer was paid fairly. $150 an hour because the bodypusher gets $100? That's fair to the designer. $30 an hour to 99designes and $220 to the designer? I would never pay a graphic designer $220 an hour directly absent the middleman.

You will have to trust me that I am a paying customer to 99designs for an SS website that is live but which I prefer to go unnamed for obvious reasons. People need to feel free to tell the truth without fear of retaliation.

I hired the designer in early August. Paid 99designs $500. Definitely too much for what I got.

Date of experience: October 5, 2023
Florida
1 review
2 helpful votes
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Horrible Experience
August 14, 2023

The designer I worked with was very unpleasant.Costumer service is not much help and receiving a refund is significantly difficult.I recommend that you look elsewhere for design services where quality is of importance.

Date of experience: August 14, 2023
Washington
1 review
1 helpful vote
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Waste of time and aggressive
June 15, 2023

I got an offer for logo design for $19 with two concepts, after a week i was given two concepts, the two concepts did not include the colors i have mentioned or the logo styles i gave as example. They literally remade someones logo, second round came up and same wrong colors and not even close to the concepts i shared. Its a simple logo for a business no fancy icons just text and yet they made them like its 1980's. Asked for refund told me i am not eligible for it. Such a shady place, the first call they gave me is to upsell services before we begin the project. They are so rude in communication...Dont fall for their low prices

Date of experience: June 15, 2023
Florida
1 review
5 helpful votes
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I had a horrible experience with a designer. I reported him to them and nothing was done about it. I left an honest review about my experience and the work provided and he went on google and yelp and spammed my business profile with bad reviews. I contacted 99 design to let them know and nothing was done and to top it off yelp and google won't remove the reviews. Be very careful with that site! The designer was "Arteam_design"

Date of experience: May 27, 2023
Minnesota
1 review
2 helpful votes
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The best
May 7, 2023

99Designs have connections to the best designers. I was given so many wonderful designs for my book cover. I had a hard time choosing the best one! I will be using them for all my future projects!

Date of experience: May 7, 2023
Michigan
1 review
0 helpful votes
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Great value!
March 13, 2023

Very useful for creating branding logo for our non-profit organization. The designer we ended up choosing was a delight to work with. Great value!

Date of experience: March 13, 2023
GB
1 review
0 helpful votes
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Design you will receive are often copied, use stock icons and stock fonts. Any proactive requests to try and work with 99 designs to get the outcomes you want will be dismissed in the name of efficiency.

Date of experience: December 6, 2022
Indonesia
1 review
1 helpful vote
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Almost 10 years following the contest at 99designs. Have won many contests there and got regular clients, but only because the ip and payment address are the same as my wife's, my wife's account was deleted because it was considered a double account. And I sent a message to support only in reply the system they have like that. The automated system which they say is sophisticated but looks stupid and they are not responsible for my loss. From my lost projects and clients. And no awards have been received for almost 10 years of working there. Like your time is wasted there

Date of experience: September 23, 2022
India
2 reviews
0 helpful votes
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99 cover customer care number. 6372. *******.
Helpline customer support *******//*******. Team available
Full information services full refund issue with
All tipe service centre

Date of experience: September 6, 2022
Australia
1 review
1 helpful vote
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Issue Resolved
June 28, 2022

Edit:
Changed review after customer service sorted it all out. Helpful and polite.

(A little sad I had to go to social media to resolve probelm, but, all's well that ends well, I guess.)

Date of experience: June 28, 2022
Philippines
1 review
35 helpful votes
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I have won several times as designer, and it's important for me to find clients that are easy to work with. Although you can't always win, even when you have provided designs that will work better than the ones chosen by the clients in the end, you can always learn and place the unused design to your portfolio. Also, there can be other opportunities from 1-to-1 projects and—as your skills grow and made it as a top level designer—offer your services without having to go through complex contest processes.

Date of experience: March 16, 2022
Philippines
3 reviews
19 helpful votes
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Exploitation of designers. Too many hours of work wasted to this platform. Asking for revision without a clear winning.

Date of experience: March 7, 2022
Texas
1 review
0 helpful votes
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Innovative Design Company
March 6, 2022

We recently used 99designs.com for a new logo for our business. We loved the concept of a contest with multiple designers working on creating the best logo for us and the entire process was efficient and seamless and ended with great success and a logo we love!

Date of experience: March 6, 2022
Albania
1 review
9 helpful votes
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I am a designer and I've been registered recently, but I had enough time on this platform to understand how everything works. (more than 6 months)
It is a total scam for professional designers. They keep the best designers and the most creative ones to entry level and they let mid and top level copy and steal the concepts from the first ones. I have experienced more than 3 times this kind of modern scamming. They take my concepts, modify the design slightly so they would give the same exact response at the end (that the overall look is different and the concept is common so they didn't steal it from me) and let the amateurs win. Ironically nobody thought of that exact idea before I submitted it. Most of the designers have 0 creativity so they go on by stealing other people's ideas. Even in a blind contest I was scammed. The client himself showed my concepts to another designer and he mixed them and won the contest at the end. I noticed from the usage of the same exact font and color palette, which is totally impossible in blind contests where nobody can see what I've submitted, unless the client sends my work to them (or the platform does in this case).
I would not recommend this platform for professional designers, and the clients have been unsatisfied more and more because all the best designers have left this platform. I will probably be gone too, very soon. Even when the winner has not copied the design from other contestants, they copy it from the internet and the clients end up paying $400 for a $5 logo or even worse (someone won, in one of the contests I participated, using a free logo from freepik.com and he just outlined it). Pretty unbelievable, but it happened!
I wrote this and wanted to be 100% honest because I would have wanted to read this before I registered to that awful workplace.

Date of experience: January 31, 2022
North Dakota
1 review
5 helpful votes
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Cool process but they screw you in the handoff
December 30, 2021

I spend a few thousand dollars to have several pages developed only to get files my developer can barely use. It's costing me twice as much in development because the files are garbage and 99design did absolutely nothing to help.

Date of experience: December 30, 2021
France
1 review
0 helpful votes
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Easy and effective
October 14, 2021

This process was actually fun. We got great designs, made a contact, and the competition helped market the business too.

Date of experience: October 14, 2021

From the business

99designs is the global creative platform that makes it easy for designers + clients to work together to create designs they love.


99designs.com
Founded in 2008
Oakland, CA, United States
+38