Please do not ever use this company for anything. They are a complete fraud. They advertise they take credit cards and quote a price over the phone, then when they show up, they demand payment in full via Venmo at a higher price than quoted. Even if they only take a down payment when challenged, they will take your rug for cleaning, destroy it and return it (late) in ruined condition. At that point their policy is no refunds. They'll talk the talk about doing a "redo" cleaning but all it is is talk. And pointless since they've already ruined the rug you gave them. You'll never hear from them again, nor will they ever return calls or be reachable. Run, don't walk, from doing business with these scammers.
Do not use this company. Quoted $120 on the phone, it changed to $400 with a non refundable appointment fee once they arrived. Did not complete job properly (left streaks of dirt on couch and on rug). Charged tax even though that is against the law. Would not respond to me when I called and emailed. This company is a scam. Avoid them.
This is the worst service ever! They just ruined my carpet and it turned from milk-white into yellow-grey. I spent weeks making them re-doing their job after what it gets even worse as for color so for its structure and shape.
As for now they say they can do nothing with it.
I would never recommend this company to anyone. Customer service is just a disaster - they don't know anything and change their phone number on their website after this all happened.
Attaching pictures befoer/after
The sketchiest company ever. So unprofessional. Showed up and double charged from quote, didn't removed shoes as requested, behaved so sketchy w cursing when I asked for differences in prices and why upcharged. Got aggressive because we asked. Scared us in our own home. Almost called police, video recorded entire thing and took license plates for police due to this incident. Told them to get off our property. All because we asked why we were being double charged last minute. Stay away!
Looks like this is just a lead gen site and then they subcontract to local contractors who don't give a price that's even within the ballpark of the original quote. They'll quote dome like $30-40 room but then when they come over tell you it's closer to $240/room. And before the reply is the price depends on the condition of the carpet, there was nothing particularly bad. It just needed to be freshened up after normal use. Why would we need a carpet cleaner if the carpet was in mint condition? Work with a company who sends out their own people and you will get a more realistic quote
This guy told me to use my brain and common sense when I called him to decline the service.
He gave me a wrong quote as he did not explain important service details and actual prices of the cleaning company whose workers were already in my house to do the job. He also said I had to pay $29 of penalty for declining service since it was unfair to the workers who drove all the way to my house. Funny enough, the owner of the cleaning company who was right there next to me laughed and said the $29 would not go to them and explained to me that All Green was just a referral website doing a lousy job.
The owner of the cleaning company was very nice and professional and decided to do the cleaning service for the price the referral website had given me.
I had 2 appointments for carpet cleaning in my home before my new furniture came. They called to cancel the 1st appointment and the next day didn't even call to cancel, I had to call and ask at what time they would be at my home. They're irresponsible and unprofessional, finally, I was never able to get my carpet cleaned because it was too late. A generic sorry was the only reason given.
I would give 0 star to their customer service.
I got my carpet shampoo cleaning done and a few days after the spots were still showing, called them to convey that I wasn't happy with their services and the lady said they can't do anything after 7 days of cleaning.
Next time I called to ask where does it says 7 days on your website or your policy and she hung up!
Now every time I call, it's like they have remembered my number and they immediately pick up the phone and start playing the wait music infinitely long.
Worst service ever!
First they didn't do their job right and now they aren't ready to listen any feedback about their services rendered.
Not an actual company. Sub contract all the work out to people. Had a man in a minivan w a tow truck logo, wearing rippled clothing who didn't speak english come to my house to do our carpets. Had a machine that was incredibly old. Paid more than 2x what I was quoted. Do not use this company, guarantee all the positive reviews are fake.
I was charged a reasonable amount for a couch deep cleaning ($160). The couch was dirty--one could tell it was riddled with dust and dirt just by looking and sitting on it. The deep clean went extraordinarily well and the couch looks good as new.
Answer: I believe it is a scam company, based on my experience and those of others who have left reviews. Furthermore they are not accredited by the BBB as they claim on their website, and have had 21 complaints against them to day. They have been suspended from Angie's List.
All Green Carpet Clean has a rating of 3.3 stars from 234 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with All Green Carpet Clean most frequently mention customer service, amazing job and fair price. All Green Carpet Clean ranks 1st among Carpet Cleaning sites.