I ordered a dress from BCBG.com that is currently In Bloomingdale's and other department stores. The shipping time was long and when I received the dress, it was too big with no time to have it altered. I called the The customer support and they refused to assist me in returning the unused tags on product. Huge disappointment in their customer service and their product support. Buyer beware.

This company is a scam. I requested a slip for my refund (because they have now made it even harder to refund items) I reached out to their support online within the 21 day period- no response. Called to get support, denied my refund because it was after 21 days. Even though I emailed them in time. They told me I had to 'Prove' I sent an email. Conveniently enough, the email listed on their website does not work. I have attached screenshots of what happens when you try to contact them. Additionally screenshot of my email failing when I tried to reach the information they provided. This company is disgusting and a scam. Stay away.

Bought two dresses from them total over $800, never got the dresses or the refund. No one ever answer the phone or email. They sent back like $10 without the explanation and i'm not sure what to do. Stay away from this company.

Trying to return a coat that arrived damaged ( belt) and called their call center 10 times@ 573-886- 0407, tried all the prompts. Not a single live rep available.
Emailed customer support 3 times, no response. This company is a total scam, went downhill after they sold it and shut down all their physical stores. Do NOT purchase from them. Avoid!

They don't have a system to allow you to pick up at the post office if you're not home so my order got sent back. I thought the package got stolen because it was marked as delivered on the tracking link. ZERO help from bcbg. They didn't even provide a phone number to call the courier. I had to try 4 different numbers. After 1.5 hours on the phone I was informed that it got sent back to them. I'm currently awaiting my refund for $500 bridesmaid dress. I bought a nice dress elsewhere for 1/4 of the price and my bridesmaid loves it was much better so I'm happy but will never order for bcbg again

This is not the BCBG it once was. I looked it up and realized the company was sold. I placed an order and even paid for faster shipping for my Birthday weekend, 5 days later, it hasn't even shipped. You can't get a hold of anyone in customer service. Terrible what has happened to a once great company. I suspect they will end up going out of business. No one is paying their prices and receiving service like this. Sad. Another one bites the dust. Who knows when I will receive my items or if I will?

Do not purchase from BCBG. First time wearing the dress it fell apart while I was at a wedding. They refused to give me a credit or replacement because it was past the 30 day return policy. Not the company it once was. They should stand by their product. The customer service manager was rude!

Unreliable company. Since it was sold the quality and Customer service become very bad. I placed my order and never received it. Three weeks later they said that order was canceled. But they keep selling this merchandise for higher price. Such a scam...

I wish I had paid attention to all the comments prior to making an online order. BCBG has lost another valuable customer forever. When I checked out, I was charged for shipping ($11.61). When I returned the item, BCBG charged me again ($9.95). Essentially, I was refunded less money than I paid. Absolutely ridiculous. I checked with other retailers and they all said that if an item is returned, they return the full amount paid back to the customer. Furthermore, the customer service is horrible, you can't reach anyone on the phone, you have to email someone, and the responses are informal and not professional. BCBG's return policy is deceitful and I will never patronize that business again.