I do not recommend anyone do business with this company. I tried to purchase one bottle for trial but was charged $288. I tried to cancel the order within minutes of my debit card being charged. It is impossible to reach anyone by phone and although I emailed them repeatedly to cancel the order, they processed it. I returned the order without opening the package, but you can imagine my dismay when they only refunded $240.06. I lost almost $48 plus shipping cost and received nothing in return. Their website is misleading because I was unable to confirm my purchase cost before I was charged. I cannot say if the product is good, but I know their business practice, refund policy, and customer service suck. I paid almost $60 for an extremely bad experience. Buyer beware!
Very ineffective. I have used a few different eyelash serums and always got good results even when not using it regularly. I purchased this product because they were having a special and have been applying it religiously day and night but my eyelashes... which were looking pretty good from the previous products - have regressed and gotten worse.
I bought 3 orders directly from its website and received 20% discount. The delivery took only 2 days or so with full bottles. I started to apply Bioluma on my eyelashes twice on Jan. 18. Till now is only 11 day count, but I have noticed change in the length and thickness. And I can see my eyelashes grow very fast on the area that lost hair. Plus, it doesn't cause any side effect to my very sensitive skin and eyes. Will post an update with picture when I reach one month. Btw, its customer service is awesome.
Hi Truc,
Thank you for your feedback. We are happy to hear how pleased you are with our products.
I use their sculpting cream religiously 3 times a day, and I love it. I can feel it working and have lost inches off my stomach in the last 2 months! I have used some other expensive slimming creams earlier but this one feel comfortable and it works.
Hi Rachel,
Thank you for your feedback. We are happy to hear you are pleased!
I purchased the sculpting gel and am waiting to judge on those results. My issues is with the customer service. I had an issue and right from the beginning they could not be wrong or even understand my view. The always responded with "sorry you did that" type comments. I dealt with * on the support team and the customer service was not even slightly present in her skills set. I will not support this company.
*Personal information redacted by admin
Hi Misty,
Our intention was not to make you feel wrong in any way. We simply pointed out the facts that you signed up for a subscription on your own. We pointed out that even if you were in a rush to purchase and didn't see the subscribe tab you ordered from, you would have seen the subscription information on your order page, on the order confirmation page and on the order confirmation email. In addition we also sent you a reminder email of your upcoming renewal order 3 days in advance.
You could have cancelled your subscription or emailed us to cancel your subscription at any time after receiving all those emails. We even mentioned to you that we understand you overlooked all these emails and reminders, so we can offer you a 50% refund. We are a very transparent company and at no point shipped you products without informing you.
This is the best eyelash serum i have used. I'll admit, I had my doubts after reading reviews. But decided to give it a shot after a friend recommended it. And I love everything about it. And my eyelashes have never looked better.
I love it. I have been using it for a couple of months now. And I can tell the difference. My mid section feels firmer and the cellulite on my thighs are almost gone. I love it so far. I'll keep using it and update this in a few months.
Hi Mia,
Thank you for your feedback. We are happy to hear you are pleased!
Product makes eyes itch and burn slightly.
Also they have subscriptions that are really difficult to get out of. I have requested to cancel twice and they have ignored and charged me $124 aud each time. They have not offered a refund.
Hi Tamara,
We checked our records and your subscription was cancelled and you were refunded the full amount for your renewal order on April 14th, 2020. You have not placed any order since that order.
Please note that when you complete your order, you provide us an email and we email you your subscription information and a link to you subscription. You can cancel your subscription by emailing us or by going through the link. Unlike other companies, we have made it easier for our customers to control their subscription options.
I am very happy about my purchase. I use my cream pretty much daily in addition to a sauna vest. These two help me sweat vigorously while I do my MORNING walk/ run. I am my biggest critic, I must say that I am very pleased about how I feel and what I perceive as a Great Product to aid in the lose of weight.
Hi Steven,
Thank you for your feedback. We are happy to hear you are pleased!
I am very pleased with this serum so far. I have used it for a couple of weeks and feel like I am already seeing a difference. You must be consistent in applying it to see results. I would highly recommend.
Overview
BIOLUMA has a rating of 3.8 stars from 49 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BIOLUMA most frequently mention and customer service. BIOLUMA ranks 4th among Eyelash sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Milan,
Please keep in mind our products are made with natural ingredients, so there is no way to guarantee 100% that every single person will see results immediately. On average our customers’ feedback is that they see results between 6- 8 weeks. A few customers have seen results after 8 weeks. Again, because of the use of natural ingredients the results may vary from person to person.