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BookOnline

Overview

BookOnline has a rating of 4.6 stars from 4,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job and hotel room. BookOnline ranks 4th among Hotels sites.

service
176
value
171
returns
1
quality
164
This company responds to reviews on average within 1 day
+40
How would you rate BookOnline?
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Kentucky
1 review
0 helpful votes
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Pleasant experience
March 9, 2025

Called to inquire about adjoining rooms for a reservation this summer. Ethan was most professional, personable, and patient. It is rare to have a pleasant experience on the phone in making reservations anywhere as of late. I actually enjoyed talking with Ethan!

Date of experience: February 27, 2025
Texas
1 review
0 helpful votes
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Reservation
February 16, 2025

Ryan was very helpful. Very nice & polite. No problem making reservations. He covers everything so you don't have to ask any questions. More people need to be like him and this world would be so much better off.

Date of experience: February 6, 2025
Wisconsin
1 review
0 helpful votes
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Great Customer Service
February 22, 2025

We spoke with your Customer Service Representative Michael Anthony. Michael was very nice, patient, knowledgeable, and professional. He explained the process and answered all of our questions. He did a great job!

Date of experience: February 12, 2025
Ohio
1 review
0 helpful votes
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Best person ever!
March 11, 2025

My son is is driving from Washington DC to Florida and with his dog lots and lots of traffic so decided to stay got stuck in a place with no connection. He called me up. We merged calls with this wonderful woman, Paige and she took the time to find us the hotel that was dog friendly in Richmond Hill Georgia. Her help was so appreciated when my son was stressing out

Date of experience: March 1, 2025
Texas
1 review
0 helpful votes
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Exceptional Booking Experience
February 15, 2025

Mario provided one of the most exceptional service experiences I've ever. Traveling from out of town to meet family for an event when there is a major event taking place on the same weekend made me very anxious. Mario talked me through it and helped me book the best arrangements to fit my families needs. He was able to answer all of my questions and was so very patient with me. Thanks again, Mario you're the best!

Date of experience: February 5, 2025
Texas
1 review
0 helpful votes
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Excellent Customer Service
April 3, 2025

Ebony was very patient and kind. I love that each time she explained what to except during my stay she would pause to allow me to ask questions if needed. Just the phone call alone with Ebony makes me want to book again. Great job Ebony!

Date of experience: March 24, 2025
Pennsylvania
1 review
0 helpful votes
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Was booked wrong/ wedding party Andros
March 25, 2025

I need a reservation for a wedding, we booked the block of rooms at a discounted price, he didn't give me that price & overcharge me. I had to cancel this. An will get someone that can do it right! I told him the name he said to just book now! Which was wrong!

Date of experience: March 15, 2025
California
1 review
0 helpful votes
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Julia customer service agent
February 3, 2025

Absolutely amazing! Was super helpful had nothing but good intentions. She took her time to help and find the best deal rather than trying to get me off the phone quick and that was greatly appreciated. We need more people like Julia!

Date of experience: January 24, 2025
Florida
1 review
0 helpful votes
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Jennifer is awesome!
March 12, 2025

The hotel that my niece and her softball team was sold out. When I called about availability, Jennifer spent quite a bit of time finding me something close, giving me options, and helping me book a room so that I could stay and watch my niece's softball tournament. I am so grateful for Jennifer's help!

Date of experience: March 2, 2025
California
1 review
0 helpful votes
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Hotel Booking Needles
March 2, 2025

Daniel was our booking agent. He is a highly professional representative for your company. Daniel is well spoken and concise in delivering clear answers to questions. He provided exactly what we were looking to achieve. Thank you Daniel for your wonderful customer service.

Date of experience: February 20, 2025