BookOnline has a rating of 4.6 stars from 4,744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job and hotel room. BookOnline ranks 4th among Hotels sites.
Called to inquire about adjoining rooms for a reservation this summer. Ethan was most professional, personable, and patient. It is rare to have a pleasant experience on the phone in making reservations anywhere as of late. I actually enjoyed talking with Ethan!
Ryan was very helpful. Very nice & polite. No problem making reservations. He covers everything so you don't have to ask any questions. More people need to be like him and this world would be so much better off.
We spoke with your Customer Service Representative Michael Anthony. Michael was very nice, patient, knowledgeable, and professional. He explained the process and answered all of our questions. He did a great job!
My son is is driving from Washington DC to Florida and with his dog lots and lots of traffic so decided to stay got stuck in a place with no connection. He called me up. We merged calls with this wonderful woman, Paige and she took the time to find us the hotel that was dog friendly in Richmond Hill Georgia. Her help was so appreciated when my son was stressing out
Mario provided one of the most exceptional service experiences I've ever. Traveling from out of town to meet family for an event when there is a major event taking place on the same weekend made me very anxious. Mario talked me through it and helped me book the best arrangements to fit my families needs. He was able to answer all of my questions and was so very patient with me. Thanks again, Mario you're the best!
Ebony was very patient and kind. I love that each time she explained what to except during my stay she would pause to allow me to ask questions if needed. Just the phone call alone with Ebony makes me want to book again. Great job Ebony!
I need a reservation for a wedding, we booked the block of rooms at a discounted price, he didn't give me that price & overcharge me. I had to cancel this. An will get someone that can do it right! I told him the name he said to just book now! Which was wrong!
Absolutely amazing! Was super helpful had nothing but good intentions. She took her time to help and find the best deal rather than trying to get me off the phone quick and that was greatly appreciated. We need more people like Julia!
The hotel that my niece and her softball team was sold out. When I called about availability, Jennifer spent quite a bit of time finding me something close, giving me options, and helping me book a room so that I could stay and watch my niece's softball tournament. I am so grateful for Jennifer's help!
Daniel was our booking agent. He is a highly professional representative for your company. Daniel is well spoken and concise in delivering clear answers to questions. He provided exactly what we were looking to achieve. Thank you Daniel for your wonderful customer service.
Answer: SCAM. Huge Fees, no refunds. Would NOT recommend. Do yourself a favor and Pass by when you see this site.
Answer: Agreed! WHY? Absolutely the most blatantly deceptive company I have ever come across.
Answer: I'd love the answer to this! This agency fraudulently charged us $1800!
Answer: Make sure you are booking directly on the hotel's website.
Answer: I was just too tired to drive 90 minutes home. I needed to be back to this area really early in the morning, so I saved 3 hours of driving time and got a good night's sleep also!