Overview
BookOnline has a rating of 4.6 stars from 4,746 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BookOnline most frequently mention customer service, great job and hotel room. BookOnline ranks 4th among Hotels sites.
Called to inquire about adjoining rooms for a reservation this summer. Ethan was most professional, personable, and patient. It is rare to have a pleasant experience on the phone in making reservations anywhere as of late. I actually enjoyed talking with Ethan!
Ryan was very helpful. Very nice & polite. No problem making reservations. He covers everything so you don't have to ask any questions. More people need to be like him and this world would be so much better off.
We spoke with your Customer Service Representative Michael Anthony. Michael was very nice, patient, knowledgeable, and professional. He explained the process and answered all of our questions. He did a great job!
My son is is driving from Washington DC to Florida and with his dog lots and lots of traffic so decided to stay got stuck in a place with no connection. He called me up. We merged calls with this wonderful woman, Paige and she took the time to find us the hotel that was dog friendly in Richmond Hill Georgia. Her help was so appreciated when my son was stressing out
Mario provided one of the most exceptional service experiences I've ever. Traveling from out of town to meet family for an event when there is a major event taking place on the same weekend made me very anxious. Mario talked me through it and helped me book the best arrangements to fit my families needs. He was able to answer all of my questions and was so very patient with me. Thanks again, Mario you're the best!
Ebony was very patient and kind. I love that each time she explained what to except during my stay she would pause to allow me to ask questions if needed. Just the phone call alone with Ebony makes me want to book again. Great job Ebony!
Absolutely amazing! Was super helpful had nothing but good intentions. She took her time to help and find the best deal rather than trying to get me off the phone quick and that was greatly appreciated. We need more people like Julia!
Customer service rep advised she was booking us a 2 queen bed room with a pull out couch as there are 2 adults and 4 kids and we get to the hotel and to our room to find that they don't even offer those. Now after already moving hotels once due to her guaranteeing they had this option and the pool worked, we left that hotel that actually had enough beds to accommodate us without a working pool.
A unique thing… i called on the phone! Ceasar picked up after one branch of the typical recording and immediately began solving my problem. Solved it so well i booked two rooms and recommended hampton to a friend who was also looking for a place
Thinking I was calling the hotel, I reached this person who represented herself as being with the hotel, but I now know was Expedia. She lied about seeing the block of rooms that were to be held for a funeral gathering, and lied saying there were only 2 rooms left! This enticed me to take the room, at what turned out to be twice as high as the blocked room rate. I had to call the hotel GM to get it cancelled without a 30% cancellation fee, and it was still weeks before the check in date!
BookOnline is focused on bringing our customers the most current and relevant results for their hotel needs. We do this by investing in technology and systems to create a better buying process in a secure environment. We have developed an intuitive web design for multiple devices that hopefully aid in your ability to find the information you need and book the property at your convenience. This technology also allows us to create dynamic results for our advertising, allowing us to show you the most relevant results for your search.
The end result is you find the property you are looking for with a minimal number of clicks and zoom right through into the checkout on your phone, tablet, or computer. Enjoy Book Online and all that we offer. We hope to add to our list of growing happy customers.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members