Overview
CarShield has a rating of 4.2 stars from 4,305 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CarShield most frequently mention customer service, repair shop and great experience. CarShield ranks 1st among Auto Repair sites.
Went to start and ignition locked up. Called and reported claim to Car Shield and handled smoothly through my local mechanic. No problems and car is back in use thanks to my repair shop getting vehicle in quick and repair completed. Thank you for Car Shields quick response with repair shop.
Overall I am happy because I saved $7367 on a transmission plus Car Shield paid for a car rental for 10 days. Around $460 for the 10 day rental. I loved that. However, I had to pay approximately $1,300 out of my pocket because Car Shield wouldn't cover the dealership labor hours to remove and replace the transmission. That I am unhappy about. Other than that my experience with Car Shield has been wonderful. I have used them on one other repair and it was exactly as advertised. I paid $100 and Car Shield covered the balance, Very happy.
Robert, we appreciate the time you took to leave a review. The contract does explain that all parts and labor hours are verified per nationally recognized labor guides. We are always happy to explain your coverage details. Please contact our Customer Service Department for further assistance if you have any questions or concerns.
I'm so grateful Car Shield covered what their contract promised. Charles, their agent, was helpful and well-informed. This is the second time the company has come through for us on major repair needs.
Carolyn, we love reading reviews like yours! They reassure us that we’re making our customers happy and that our efforts are making a difference. If there’s anything else you need, please don’t hesitate to give us a call.
My recent experience with Car Shield was one of comfort and convenience. When my check engine light came on,my anxiety went through the roof because my first thought is always,"How much is this going to cost me?" I was so grateful that the repairs were covered under my warranty! Everyone needs such assurance.
Kelvin, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
I've had several conversations with people at Car Shield in the past few days and I have been very stressed out! I re-read my book to make sure that heater repair was covered and it was just crazy to me that myself and my mechanic were getting a big run around. Finally the last phone call I made apparently made the difference and the repair is being done
Anne, we sincerely apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
Wonderful customer service! Very informative and very eager to help and relay information. Had a few questions that were not able to be answered, was promptly called back with answers! 5 out of 5 so far!
Kalan, we're thrilled that our team was able to provide you with all the information and assistance you needed. If you have any further questions, concerns, or requests, don't hesitate to reach out to us. We value your business and are committed to providing you with exceptional support.
I'm not sure how long I've been paying for a service and never used it before. I don't have any membership card or warranty information on what I have. This is the first time I've been contacted by the company.
Pamela, we apologize for any confusion regarding your coverage. We have sent a copy of your contract to the email address we have on file for you. Should you require any further assistance or have any questions in the future, please don't hesitate to reach us at 1-800-587-4162. We're always here to help.
My first claim after a few years paying monthly fees resulted in no coverage. Reviewing my policy regarding electrical for sun roof, it seems that it should be covered. My mechanic questioned why it was not covered and could not understand the explanation.
David, to help you better understand your coverage and benefits, we would be happy to provide you with a detailed breakdown of your policy. This breakdown will clearly outline what is covered, what is excluded, and any limitations that may apply. We encourage you to contact our Customer Service at 1-800-587-4162 if you have any questions or concerns. Our representatives are available to assist you and provide the information you need.
Very helpful and professional. The customer service person Went above and beyond on the information that was given to me. I had never filed a claim before, so I had many questions, and she answered every one of them.
Georganna, thank you so much for taking the time to leave us a review. We're absolutely delighted to hear that your experience with our Customer Service team was a positive one! Our dedicated team strives to provide the best possible support, and your feedback lets us know we're on the right track. Please remember that we're here to assist you with any future needs or questions you may have. Don't hesitate to reach out to us at any time – we're always happy to help!
Not happy with this company! They are refusing to pay the mechanic. Premium customer service is a joke. They're saying the rates of shop is not in their price range. Very disappointed. Will not recommend them to anyone! False promises and low expectations of how they actually speak to us over the phone. Very rude! Misleading and not trustworthy.
Stacey, we sincerely apologize for any confusion or inconvenience you may have experienced regarding the claims process. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Randy, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!