Cox Communications

The only way Cox will take you seriously is if you call the better business bureau on them, they still won't fix your problem because they're terrible, but it does make them look bad.

This is the worst customer service I ever received. When I first had cox install internet in my home they pushed out out an entire week but then on the date of my service installation I waited for up to 4 hours and nobody showed up. To make things worse, when I called I couldn't get a hold of anybody. Now I am having trouble transferring my service to my ew address. When I first called I specifically told the rep on the phone that I needed service to stay on at my old address for a week and turn it on at my new address sooner. He said I would just have to move the modem box to my new location and it would automatically be transferred. That was a lie and all they did was turn it off at my old address too soon leaving me without internet service. When I reached out to them via their online chat their only solution to my issue was to upsell me. If that wasn't bad enough, the next day when I got it turned back on at my old address, I told them to move the transfer date to a later date which they never did.And now that I finally got the transfer completed my internet is still not working and they are refusing to adequately compensate me.

I'm not actually a Cox customer - Thank God! In the last three months, I've been receiving my sister's, my parents', and the gentleman who bought my last home five years ago, bills to my email account. At the bottom of the bill, it states, 'If you received this email in error, please contact Cox at *******993.' I did just that, spending 15 minutes with two lovely and very customer-oriented individuals who told me there's nothing that can be done. They went on to tell me the listed account holder would have to have provided my email address for me to receive their bill and only they can remove it. Interestingly enough, those individuals haven't been receiving their monthly bill. Way to go, Cox. I see nothing has changed since I chose a new provider five years ago.

If you like to look at blank screen 6-9 or more time every day,. Cox is for you. It will go blank in middle of your favorite show. Today (Sunday, 8-24) blackeh out tennis finals and NASCAR. One at the finish and other at start. Am 75 yr old and stuck at home with blank TV and walls 😖🤷

Absolute garbage.
I moved out of my last apartment on May 30, but then got billed for June and July. My accounts been closed, but my card got auto-billed regardless, and I've now called about 5 times (separate days, each call a long obnoxious experience of being passed like a hot potato to various departments, having to re-explain my issue to each new person)… several official requests for refunds of my stolen money submitted… all subsequently denied by management with no satisfactory explanation, prompting a new call.
Cox literally just billed me for months I was no longer living there, the internet box UNPLUGGED… stole my money and refuses to refund me. Insult to injury, I get an exhausting frustrating runaround every time I try to address it.
I will be filing a complaint with the Better Business Bureau.

Cox Communications is a direct portal to Hell and once they have their hooks in you…believe you cannot extricate yourself from their greedy claws. I have been a customer for decades, bundled with TV, phone & internet service spending literally thousands of dollars annually. Over these decades, every time we experienced a "problem" with their service…they send some technician over to replace cable. Look at the photos, my house has 50 miles of coaxial hanging off it…literally! The workmanship and shortcuts taken are abysmal. So last year when I was planning to replace my roof and fascia, they sent a guy out who said we could rip out all the cable hanging off the house (and inside cable too) and run a single short line into the house and run everything off WIFI…no charge. It would take an hour or two at most. However, it rained constantly that Fall season and our project had to be postponed. So I contact them today to schedule this and now they tell me the want $100.00 for the work. Now maybe I'm just in a mood or maybe Cox has become ridiculously greedy but this bovine excrement FEE just infuriated me to my core and compelled me to choose to remove Cox from my life. Their service has been problematic all along anyway, regular outages and shutting off service cuz we missed a payment date by a week. See what should be their logo in the attached pics. Cox Communications sets the Customer Care bar so low…you need a backhoe to find it. So I am now cutting the cord, ripping all their cable (that hangs like thick spaghetti) off my home and getting a competitors service and television apps (which I use more & more anyway (cuz there's nothing good on Cox TV ever) and the savings will more than pay for the change. If you don't have sufficient grief in your life…Cox is there to provide it. If you wish to remove grief, cut the Cox cord like me. They do not deserve any customer loyalty. They do not care about being loyal to those stupid enough to stick with them despite their miserable service, dumb policies, poor workmanship, outages and added fees. Cox sucks. If they sucked any harder, they would create a black hole and drag all of humanity into oblivion.

I hate Cox Cable! If there was a minus rating they would get thousands of them.
It's funny I just did a google search for "I hate cox cable! " Guess what! My internet starts going in and again! All most like they have bots searching for negative comments about them so they could mess with the connection to make me go away!

Tried to order some service from these crooks yesterday. Signed up for the 55 dollar a month plan. So I go online to look at my bill and its 140. Plus another 50 for a modem they sent that i did not ask for nor need. Looking further at the bill, it included all kinds of things I did not ask for or authorize. Will be filing a complaint to the FCC.

When have been using Cox internet for year and years. But we have had it at this point. Everytime you call for an issue, you get a technical rep in another country, making very complicated.
They installers are useless and do whatever they want. Asked install camera in a certain place and they just say they can't.

I sign up for a $40 dollar a month internet plan and end up getting charged $65 dollars a month. When I call on multiple occasions to figure out why, they create some bogus story about how there are additional charges and "i'm actually getting a discount" when in reality, they are just deceiving customers and tacking on fees and modem charges that are complete BS. If it was more financially advantageous to get a lawyer rather than pay the extra 25 bucks, I would. I may still do it because I really enjoy spite and a law suit would be pretty magical for me. I really hope every COX building ends up being engulfed in flames and all of their rude and irritating customer service employees that I spoke with end up in Europe during the bubonic plague. $#*! you guys.