CreativeMarket

After forced business closures during the pandemic, and a struggle to get afloat again, I was shocked to logon to my account at Creative Market to discover they had stolen my entire account balance. With zero notifaction or communication, they had introduced 'customer inactivity fees', to steal $4 USD each month from my account balance until there was nothing left. These were not in the terms I agreed to, however their site states that they can change terms whenever they like without notifying customers. This term is illegal, but they don't seem to care. Absolutely disgusting and predatory behaviour. Will not use again

What happened to Kreative Market? Were they captured by bandits?

They steal money from the authors, raise the commission to 50%. My account as both a seller and a regular buyer was shut down after taking over $13,000. I will go to court. This company is a scammer! Do not try to buy or sell anything there.

I tried to have my account deleted. They refused and only disabled it. Their excuse is that if you don't live in the EU or California, they don't have to delete your account even if you request it. Any company with this kind of mentality regarding privacy and personal data is extremely suspicious and should be avoided at ALL costs. I started looking at legal appeals as this is unacceptable.

They recently have reduced the cookie window from 1 year to 30 day... poor judgement from a poor customer team. Results. Well you don't need to think a lot, artists will jump out. Results will decline. Even more. The customer team rip off partner commissions for their own benefit as the conflict of interest dont end here, even their own team has stores selling product, and the result of that is that you see now in front landing page their own shop!

They have no systems in place to notify if credit card fails so you can lose all the points you have saved. They basically stole all my money. They charge two days in a row and then delete your subscription and points. And they don't even notify you that there is a problem. Then they refuse to rectify the situation.

If you join the cheap excuse of a membership and cancel they don't let you keep the credits you paid for. Most companies let you keep it or let you hold onto them till at least till the end of the year. Very predatory practice. I would not recommend going through them at all.

What is going on with CM? They removed the community where we could discuss all the 'news' and experiences with the other shop owners. They delete all negative comments on Instagram, not giving them the opportunity to speak out. They cut the payment for shop owners by up to 50%, referring to the fact that other marketplaces charge more. BUT THIS IS NOT TRUE. Bugs on the site are not fixed for WEEKS. It is impossible to find both new products and popular ones, because the feed simply stopped updating. I'm just in shock. I have never experienced such a terrible attitude before. Creative Market was a great company, but what is happening now is a SHAME.

I can login to Creative Market fine through Facebook, so you think I would be able to access my settings, but no, for whatever reason I need to authorise my device. The problem? My account has an old email address logged I do not have access to. So I can't authorise my device or change my settings. Therefore, I cannot cancel my subscription. Creative Market say they cannot change my email address in the backend so what the hell am I supposed to do? It's rubbish.

Stuck in a perpetual loop. Can login, but can't access settings or update my email address. IT IS SO STUPID.

I have been buying items from Creative Market for years. Their new subscription is AWFUL.
A) They have raised all the prices for all products, so that "20 % discount off all products" is not a f*cking discount
B) Their "drop" is a bunch of stuff that you may or may not want. Who wants exactly the same things as everyone else? I spend HOURS deciding which files I'll buy. I don't want a bunch of random crap junking up my computer. They don't even give you the option to selectively download what you want from their silly drop. It just downloads a GIGANTIC zip file and then my internet and laptop wouldn't work properly for nearly an hour. IT SUCKS.
I will be doing absolutely everything I can to purchase my clip art from other sites.
What a disappointing change.