At least I got a laugh. My sense of humor is busted. The last thing I said before they closed the chat was "Still feeling hopeless but I guess I can be hopeless longer..." And they closed the chat. They say some rehearsed bull and then spit it at you, send some pdf file with coping skills and call it good. I'd suggest just going to the ER when you feel that way. Or finding someone you trust even though that's a pretty rare find. Those are your best resources.
I struggle with autism, and this made me feel a little bit better, I guess. I agree with some of the other reviews here, it seemed like it just was a poorly programmed bot. After it ended it sent me to a survey. The last question on it was very strange "Do you have access to a gun?" Uh, what?
Might as well google "generic platitudes" because that might be more helpful than texting this number. Feels like you're talking to a bot the whole time. I would love to meet anyone who found this number remotely helpful.
Robotic responses, inflexibility, selfishness, tone policing.
Also, as an autistic man, I'm done being "corrected" on language regarding autistic people. Don't ever tell an autistic person " the correct way is 'person with autism'.
Counselors are dismissive, and when hurtful, they are unapologetic, passive aggressive,
There us no way to reach a human being with a first and last name regarding their $#*!ty training on counseling and working with autistic folks.
This crisis line can leave you worse off than you were.
Do not recommend this to friends. They will certainly not have an actual person reach out to fix this. They'll just give lip service to get the credit without the leg work.
The CEO makes more than Philadelphia's school superintendent. They are thieves hiding in a non profit.
We are truly sorry that you are dissatisfied with our service. Our live volunteer Crisis Counselors are available to help individuals in need and offer empathetic and nonjudgmental support. The goal of our volunteers is to offer a listening ear and provide coping strategies and resources. If you are in need in the future and decide not to reach out to us–we just hope you find the support that you need to help you through challenging times.
I've been waiting for a response for 4 hours now to my text. I've tried 6 times. I keep getting automated responses about High Call Volumes with links to advice on how to breathe. Hate the state of mental health support in this country.
Crisis Text Line also shares data with for-profit companies, skirts their ethics review board, and fails to deescalate 40% of calls.
We are truly saddened to hear about your 4-hour wait time. There are times when we have higher than normal wait times and for that we are truly sorry. Thank you for letting us know as this feedback will help to improve our service. If you haven’t tried us in a while, please try us again. We also wanted to let you know that last year, we de-escalated over 11,000 conversations with people who reached out indicating that they were in imminent danger of ending their lives or harming someone else. In addition, we rigorously safeguard texter information and have no relationships with any third party organizations to share or monetize personally-identifiable information. I hope this answers some of your questions. If you have any additional questions/feedback, please feel free to submit them here: crisistextline.org/feedback. We wish you the best.
Man, today was rough, and Crisis Text Line? Total letdown again. Gave their Spanish line a shot, but man, over 45 minutes just hanging on. Finally got through, but their Spanish? So choppy, felt like I was talking to Google Translate or something. Tried flipping over to their English line too, but bailed after an hour-long ghosting session.
Switched gears to 988, and what a difference! Quick, on-the-ball service. Makes you wonder why we even bother with that half-baked Crisis Text Line, right? 988's the real deal, instant help when you need it.
Thank you for sharing your thoughts with us. We never want our texters to feel disappointed or frustrated by their experience.There are times when we have higher than normal wait times and for that we are truly sorry. Thank you for letting us know as this feedback will help to improve our service. If you haven’t tried us in a while, please try us again. If you have any additional questions/feedback, please feel free to submit them here: crisistextline.org/feedback.
It was all so scripted, wrote about being raped and was only told "Thats brave of you to say." I was like no girl i wanna kill myself and I laughed out loud at the responce. "Thank you for sharing all of this. I am honestly impressed with your perseverance and strength to come so far with such difficult thoughts."
They also take forever to reply, clearly copy and pasting. I'm sitting with a razor blade in my hands shaking and people really be taking all the time in the world.
Thank you for reaching out. It's clear you've been let down by the service you received, and for that we are truly sorry. Our top priority is to provide the best possible service to our texters. We wish you all the best. We hope that you try our service again as we never want you to feel alone. Our trained live, volunteer crisis counselors are always available 24/7. If you have any additional questions, please feel free to reach out to http://crisistextline.org/feedback for further support.
I wanted to talk to someone because I was feeling extremely isolated. The responses left me feeling worse than I did before I contacted them. Everything was so depersonalized and generic that it didn't feel like I was talking to a real person at all. All I got were a few generic lines like "That must be hard to go through, you are brave for reaching out." It is unfortunately not a helpful service.
Thank you for taking the time to reach out to us. We are truly disheartened to hear that you are dissatisfied with our service. We want you to know that we do not use chatbots. Our volunteer crisis counselors are LIVE and ready to help individuals in need 24/7. Their goal is to bring texters from a hot moment to a cool calm through empathy, active listening and collaborative problem-solving. We hope you will try our service again if you ever need support. We are always here for you. If you have any additional questions/feedback, please feel free to submit them here: crisistextline.org/feedback.
Made my night worse. Only positive thing was I was connected relatively quickly. I explained what was happening and that I was on the verge of a panic attack and he completely glossed over what I was saying and told me I should check my house for intruders while I could barely stand up. Couldn't find any place to leave feedback on the specific "counselor" so I'm here. Based on the other reviews as well, this place isn't worth texting and may do more harm than good.
We are so sorry that you had this experience with our service. Our #1 goal is to provide the best possible service to you–our texters. Your feedback is invaluable. We constantly strive to improve our service. If you have any additional questions, feel free to reach out to http://crisistextline.org/feedback for further support.
Completely stilted and scripted, it literally had me wondering if I was talking to a poorly programmed bot. I stopped the conversation after getting three responses in 30 minutes of zero substance. I tried prompting ChatGPT with my concerns and it gave me more helpful responses. So, quite literally, you're better off talking to an AI chatbot than what purports to be an actual human with crisis training.
Thank you so much for taking the time to reach out and share your feedback. We never want our texters to feel disappointed or frustrated by their experience. Please know that we take your feedback seriously. We’d like to give you the opportunity to provide us with additional information. This way, we will be able to look into this situation with the intention of improving our service. Please feel free to reach out to info@crisistextline.org for further support.
Overview
Crisis Text Line has a rating of 1.4 stars from 70 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Crisis Text Line most frequently mention mental health and long time. Crisis Text Line ranks 109th among Non Profit sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We take all feedback extremely seriously. Thank you for taking the time to reach out. We want to reassure you that we do not use chatbots. Our volunteer Crisis Counselors are real people – who are trained to bring individuals from hot moment to cool calm through nonjudgmental support. In addition, our post-conversation survey doesn’t assess for risk. The questions focus on our texters experience after having a conversation with us. We truly hope that if you are ever in need again, you will reach out to us. We are available 24/7.