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Australia
1 review
0 helpful votes
Follow peter m.
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I subscribed to Dashlane yesterday, paid one month's fees then attempted to join. I had tried months ago but found it too complicated. This time I had forgotten my master password and went round in circles under guidance trying to solve this issue, always without success. I conclude that only auto replies handle complaints at Dashlane, not people. I do not know much about computers or passwords, but if you want to deal with a human, go elsewhere. Forget Dashlane.

Date of experience: August 29, 2022
Mexico
8 reviews
5 helpful votes
Follow Michael D.
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I used Dashlane a few years back. It was good, but it often got in my face trying to fill out things I neither needed nor wanted filling out. I wearied of struggling with it and switched first to Sticky Password and then to LastPass. Sticky and LastPass are good too. LastPass is better than Sticky.

Then I read somewhere that a newer version of Dashlane was superlative. I went back and gave it a run. I was impressed. That was about two months ago. I think that some of its shenanigans when I first used it were my fault. I did not have the settings done as I would have preferred. This time I'm taking more care with it.

I have tried a number of password managers in addition to Dashlane, Sticky and LastPass. The others were culled almost immediately. No password manager is perfect. They all have their glitches, but at this moment I'm putting Dashlane at the top of the stack. I'm happy with it.

Date of experience: December 4, 2015
France
15 reviews
4 helpful votes
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Serious problems
June 26, 2023

Dashlane, changing passwords deletes email address
I did already write but no reply?
I changed my password for the 3 email accounts
After not able to login all day yesterday for one.
Then today for other 2.
Something in your software is not functioning? SEE ATTACHED, the 2nd 1 is yesterday.
I had to wait 24 hrs to get back my email from.com
This is no joke for me.

Date of experience: June 26, 2023
Illinois
8 reviews
14 helpful votes
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Update To My First Dashlane Review
July 11, 2019
Updated review

Since I provided the first update my experience with Dashlane only went down hill.
I contacted customer service, again, and explained the problems I was having.

They provided me with a very lengthy process to delete Dashlane and all the files the program wrote to my system from my computer. It was no small task based on the number and complexity of the steps. Then I was supposed to have reloaded Dashlane and start over. Ridiculous.

I opted out of that plan and now m using a different provider which is much more reliable. I should have ditched Dashlane after the first review I made. It caused issues and was unreliable from the beginning.

Date of experience: July 11, 2019

Works good for some things, however, it tries to save passwords even when the "never for this site" link is clicked... CONSTANTLY. Consequently that pop up opens non-stop which is VERY annoying. That is only ONE of multiple issues... The desktop app is VERY unreliable and often crashes. Overall I am NOT even close to being satisfied, a big disappointment. I am actively researching alternatives and expect to change soon.

Date of experience: November 12, 2018
Brazil
2 reviews
1 helpful vote
Follow Hugo L.
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Safety first
February 5, 2017

Despite the value of the subscription, monthly, yearly or five years the resources it has appeal, and because you can see which sites have a weak password, generate strong passwords, manage everything in one place as well as the autênticação of two factors, is indispensable. Recommend.

Date of experience: February 5, 2017
New York
2 reviews
1 helpful vote
Follow Patty M.
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With Dashlane I have organized my login credentials, generated strong passwords, and sync them in the app on devices at work and home. When I first installed it I took the opportunity to review the dozens of website logins. I now have unique, strong passwords for over 300 different logins. (I didn't even know I had 300 accounts...) I am happy to break free from Chrome and Safari, as Dashlane works with all browsers on my computer as well as on my iPhone. Further, I have installed the dark web monitoring which alerts me to change passwords when a site has a data breach. I've received about a dozen alerts in a year, but my passwords were already stronger than what they were before. Having such well organized passwords gives me peace fo mind.

Date of experience: February 3, 2020
Wisconsin
1 review
2 helpful votes
Follow David B.
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System works well but for me and several other oldies it is almost impossible to use in on my tablet. No provision to increased font size even when system font size is increased. I have started to use an alternative system that is almost equivalent andf has the advantage of being readable.

Date of experience: July 8, 2015
Serbia
5 reviews
22 helpful votes
Follow Brian W.
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I've been using Dashlane for almost six months now and I'm satisfied with it. It really helped me a lot. I've joined many websites and needed something to help me organize my usernames/passwords and I found Dashlane perfect for the job. It runs in the background, I have the possibility of creating my own password or it can generate one for me and it alarms me if the passwords I chose are too weak. Overall, I'll continue using it since it really did help me a lot.

Date of experience: June 19, 2013
Georgia
91 reviews
225 helpful votes
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Password protector
February 23, 2015

This is one of two major password saving websites (lastpass is the other). I prefer this to lastpass because I found lastpass confusing to use. On the other hand, Dashlane is very simple - you download the plugin and it starts to save your login and passwords as you go to various websites. You can even have dashlane automatically log in when you go to the website. It is free and there is a charge for the premium service. Definitely worth checking out as internet privacy is becoming a larger issue!

Date of experience: February 23, 2015
New York
1 review
1 helpful vote
Follow S B.
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Awful... Three unanswered requests to Dashlane to email security code to login... Never received code or even an email reply... Deleted Dashlane from iPhone and MacBook... Wasted too much time... Case closed.

Date of experience: March 29, 2016

Overview

Dashlane has a rating of 2.7 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. Dashlane ranks 58th among Online Security sites.

service
4
value
3
shipping
1
returns
1
quality
2