Do not be lured by their low prices. You will regret the sheer frustration of not receiving your order and no ability to contact customer service. Have been waiting over 7 weeks for 4 Kingston Brass valves. Delaying project. Horrible refund policy. Big mistake placing order with this company. Calling CC company now. Have been very successful with build.com. Very fast and outstanding service.
I have been waiting for a refund of over 9 months for $1,700. Have called multiple times, send emails asking were my refund is. Given different answers each time. Under no circumstances would I ever order from this company again. If you read the the reviews you will find the same issues. Horrible service. I should have read the reviews before I ordered.
Be prepared to wait. This company may have a best prices but save yourself the headache of waiting months to get a complete order... something most people can't do if they have a renovation going. My initial order of knobs/pulls took 1-2 months to complete and when finally received, some were damaged. I've been dealing with the company for an additional 2-3 months just to get the damaged ones replaced. I received a partial replacement and am still missing some items. They do not provide status updates (shipping, backorder, etc.) unless you initiate the status request. Called twice today as all contact before has been via email and they hung up on me twice. Horrible customer service and will never buy from them again.
It has now been almost a month and the product has not left their warehouse. When I called to cancel because I need this item, they said it shipped, and could not be cancelled. That was 1 1/2 weeks ago, just called and it did not ship. So at this point I assume they are scamming me and will have to call my bank and report fraud. I tried to call them, they do not answer the phone now. Buyer beware, they will take your money and you will be out of luck. No even 1 star, but negative stars was not an option!
Like many of the other reviews have stated it will take MONTHS, not weeks, to receive your order. In my case, I still have not received my full order and it is going on 3 months since I placed the order. What I have received is incomplete despite being charged for the full amount. I have sent numerous emails (20+) that have gone unanswered and called an equal amount only to be put on hold and never connected or was hung up on (this happened 4 times). I have contacted my credit card company to cancel the order and to retrieve the money for the incomplete order I received. I SO wished I had read the reviews before using this company. Furthermore, many items sold through this questionable company can be found at legitimate retailers (Lowe's/Home Depot) for less money. This is hands down the worst online purchase I have ever made.
I ordered an item from decorglamour.com in May of 2020. The item never arrived. I have e-mailed their customer service (or lack there of) multiple times. No one will ever answer the phone. "Fran" did respond once to tell me the "check was in the mail". How original. "Shaindy" responded once to say my refund was "processing". Needless to say, I have received no refund or the item I purchased. It is now November. I have e-mailed Ronbow, the maker of the vanity top, to let them know one their suppliers is fraudulent. It seems the crooks also go under the name Economy Decor and Decor Planet. Avoid at all costs. Do not give them any more money.
Awful (nonexistent) customer service. Have a defect, return or any other issue - forget it! First they'll make you jump thru hoops, w/pics, explanations, etc., then when it's clear that you're not going away they simply stop responding.
Oder #*******
Numerous emails lied about unshipped item, then lied about refund policy. Their 50 bucks savings and alleged "ready to ship" BS has cost me hours trying to get a refund. Calls to their 866# result in an answer 8 rings later followed by "hang on," then a hang up. If you need Rochlitz' address, reach him at 1361 51st St., Unit 2 Brooklyn NY *******. That's his cell number on the site: *******005.
I would give zero star to these guys only if I had a choice. The customer service is the most terrible you could ever imagine and that 5 star rating must be a total scam. I wouldn't even waste time writing the details, poeple just be aware you will be going through lots and lots of frustartion.
Took a much longer time to receive the Knobs. Wrong knobs was sent to me, trying to get in contact with customer service for a replacement is a nightmare. It took them so long and asking the same questions over and over again to place a replacement. After 3 weeks, no replacement order was initiated. I was forced to cancel the entire order for a full refund. Another nightmare just began... just sent the 3rd request to acknowledged the refund, but no answers. DO NOT BUY FROM THIS COMPANY! PERIOD!
Answer: I have had two smooth experiences with www.decorplanet.com
Answer: Calls are answered then hung up. Emails are auto-replied and then answered with a 'non-answer.'
DecorGlamour has a rating of 2.1 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DecorGlamour most frequently mention customer service and credit card. DecorGlamour ranks 13th among Cabinets sites.