DMV

I think it is a disgrace since the pandemic you people are having consumers to now go online just to come get a duplicate of a lost driver's license. Close locations you have to wait a WHOLE MONTH to get in so COME ON what are we doing? I need to rent a U-Haul and I can't because they require your license so this online appt is garbage and please go back to just walking in because I had to get my kids to help me try and schedule. If I could I will rate this service a MINUS ONE.

We walked into a less than busy DMV after the adoption of our grandson. We were given an appointment for 3 weeks and a day after that. It caused all kinds of problems with his pharmacy, banking, and several other legal issues. The wait was completely unreasonable and uncalled for.

I had the most frustrating experience with this office. When we arrived, the line had more than 30 people waiting in the line. We waited for over an hour, yet not one staff showed up to explain the reason for not opening the office. It clearly demonstrates lack of professionalism. I hate to leave negative comments over such an incident. All of patrons had busy schedules, and we really needed to be at DMV today. The online appointments were booked toll Aprill.

I went to the motor vehicles in Elizabeth New Jersey. To register my vehicle and they don't do that so they tell you three addresses real fast and quick but where to go. Then they point you to the wall or barcode a website to register your vehicle. The problem is some people are not computer friendly.
So I call motor vehicles in Elizabeth North and for somebody to call you it'll take 2 to 3 hours to call you back maybe next day. They should make things real simple to use on the website so anybody can use it and they should have an address ring on the wall that you could take a pic of where to go to register your car. It's so much easier

So I moved and called to update my address as I have always done well found out when I called that they stop that a few years sho. Was given a website to go to and update my address. It's been over an hour im trying to do this but it's not working. It's not letting me do a address update but it will take my money for a replacement card but no address change. I was told that I can update my address without getting another Driver's license. I even copy and paste the code it sent to my email and it says it's invalid every time. I'm done with this site and these lying customers service.

Applying for a new license after mine expired during the pandemic, I scheduled my driving test. I was sent an email less than an hour before my appointment telling me that I had to complete and online video (impact course) before my appointment. The lady then told me it was 2 hrs long and when I told her I didn't even get the email 2 hrs before, she gave me a "sorry about your luck" look and told me I would have to reschedule my appointment... it is a good thing these people aren't trusted with something WAY more complicated like food preparation. Judging from their skills and work ethic, I'd be scared to eat at their business. Good job Palestine DMV, I will go out of my way to use any other DMV office now.

4hrs waisted just waiting for a simply service. That's sad they don't have a better system. I came at 8:30 am by 8:47am I got to speak to the receptionist and is noon and still have not been seeing yet!

I came into the DMV on Nacogdoches Road to get a replacement title Sondra helped me this afternoon and she was absolutely amazing very kind and explained everything to me. I had come in this morning with an appointment and the woman that talked to me was just absolutely rude. She acted disgusted that I would ask her a question and basically just shove my papers back at me I had to come back this afternoon and luckily Sandra helped me and she was just wonderful. I can't say enough good things about her. It was really nice after the experience this morning. Need more customer service people like Sandra and less like the person that helped me this morning

Everyone I communicated with was horrible- all act like robots. No efficiency. Had to be in 3 lines and had to wait each time despite the appointment. There is no clear sign where to go if have an appointment. Had to stand in line to learn where to go. Then I was given a number and fess told to sit- do not allow standing. Once my number was announced, the rude lady told me to fill in the application on one of the computers and then stand in red line. So I did. Then another lady called me and told me stand on another line to pay. By this time, I was pissed. First Lady could have told me fill out application while I waited to be called for the first time. Hopefully, I will not have come back for another 15 yrs to renew license.