Domain.com

Terrible experience with Domain.com. My SSL certification issue has been unresolved for over 40 hours, despite being told it would be fixed in 24. This has caused my marketing campaigns to fail, resulting in a $4,000 loss and forcing me to halt my project until April 2025. Customer support has been unhelpful, and the lack of urgency is unacceptable. Their negligence has severely hurt my business. Would not recommend for startups or anyone relying on timely support.

I tried to get rid of two domains no longer needed months ago. It didn't work. I got charged over $140 for those domains today AND the kicker is that they were not set to new till Dec 26. So, I was charged for 2 domains I don't need 15 days earlier than they should have been renewed with me thinking they were set NOT to renew. After speaking with a manager, I was untold they can't refund it once it is charged. This is so unfair. I called my bank and am stopping the charges.

Domain.com charged me for a domain that I didn't even order! Fortunately, I discovered the charge on my credit card. When I contacted them, they said they would issue a refund. However, in a follow-up email, I noticed that they would only refund a small amount. When I contacted them again, they attempted to scam me by telling me to contact another company. THIS IS ALL HAPPENING BECAUSE THEY CHARGED ME FOR A PRODUCT I DID NOT ORDER!

I tried to cancel auto-renew and could not figure it out. By the time I got to contact support, they told me that I could never get a refund even if I contacted them the next day. The phone number NEVER works on the Credit Card where you get the charge. It's obvious that customer service is not the top priority of Domain.com.

What is it about Domain.com that caused 2 of my cards to be rejected by my banks as possible fraud?
My first bank rejected domains attempt to renew my com name. I tried again and again still no luck. Called the bank and while I was on the phone with their fraud department, attempted to renew my com as they monitored the transaction attempt. Still rejected, so I gave up on that card.
Next, I loaded another card onto Domain as my primary payment method instead. Guess what- yep rejected. Got on the phone with that cards fraud department. I assured them that it was legitimate transaction by me. I finally got the chat person to run the card again while I was chatting. Finally it cleared and was able to renew my.com name. It should not be this hard. I am suspicious of Domain. Com now because, if two of my banks initially thought it might be fraudulent transacting with Domain, maybe I should be also.

My questions where answered and site settings adjusted.

The above said will stay with me for the rest of my life that due to non renewal my domain was sold

No problem. All well. I am satisfied with the experience. Sure

Love it I love it so much it's really great I love it a lot thank you

Whenever e got stuck I received soup from the staff always which made me extremely easy to complete my website easily!