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How would you rate DraftKings?
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Pennsylvania
1 review
0 helpful votes
Follow Nikki s.
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You could bet $2,000 and may win $75. They are too busy paying celebrities to scam hardworking people. Oh and I just saw a lawsuit filed 2024 where their employees are watching and winning. I will never gamble with them. They do not deserve even 1 star. Anyone other gambiling company is better.

Date of experience: January 6, 2025
Massachusetts
1 review
0 helpful votes
Follow Robert P.
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I purchased multiple DraftKings gift cards for the holidays. Most of them are receiving error messages when trying to deposit. DraftKings live agents started telling me someone would be in touch in minutes - have not heard back in days. Gift card support let me know it was an issue on DraftKings end. I left 2 voicemails and 2 emails and neither have had a response. Don't buy the gift cards! Scam!

Date of experience: December 30, 2024
Washington
1 review
0 helpful votes
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Kind of sucks to have your car unlocked for 2 1/2 weeks already for 10 bucks 10 bucks where they $#*!ed up at OK if I roll the $10 let me know but all the money I spent in the money I have my account should've been clear right out of my account $10 but they won't even let me do that. They want me to deposit 10 more dollars so it $#*!ing sucks so I've been going to other places. DraftKings have been all right, but FanDuel probably be the next bet. We'll probably be the next place to go to.

Date of experience: January 6, 2025
Connecticut
1 review
0 helpful votes
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They locked my dfs account for no reason
Wanted me to explain I why I closed my casino account 3 years earlier
Cannot talk or chat with anyone
They only do email
And the system is broke
Tried contacting on X
Said someone will get back to you in 4 hours
It's been 4 days and they will no longer respond on X
Answer their questions about the casino account and they disappear
Really is the worst customer service I have ever witnessed

Date of experience: February 7, 2025
New Jersey
1 review
0 helpful votes
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They rig their games to the point of predictability, the second the hand is dealt any player who has paid attention will know the outcome. Even when you have what would be a very high rate of winning hand the app has the dealer win by one. Complete fraud!

Date of experience: December 21, 2024
Pennsylvania
1 review
0 helpful votes
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Rip off
March 1, 2025

My account was hacked and they played for 590.00 dollars. They told me it was hacked and closed my account. They refuse to give PayPal the money back. I got emails and text saying from them it was hacked. PayPal wants me to pay back but I refuse and draft kings won't answer me anymore.

Date of experience: January 13, 2025
Arizona
1 review
0 helpful votes
Follow Sarah N.
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Draftkings customer service is horrible. My account is locked and they asked me to send my ID with me holding it. I've sent it numerous times. The email response is never an actual person. Just a auto response. It's so fustrating! When I called it asks you to leave a voicemail and no one returns your call. This all happened as soon as I added money on my account. Save your money they will take it. Picture of my down loaded picture with ID.

Date of experience: December 27, 2024
Michigan
1 review
0 helpful votes
Follow Dominique P.
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They are absolutely scam artists which means they are cheater's, please stay away from them. Just deleted my account because I was tricked very good, in the beginning of me playing which I I win a few times and was up over 1800 dollars on there casino app. Then boom I look up and now I'm down 2 thousand dollars in no time. Haven't won a bonus round or game in over 800 dollars straight scammer and they do control what you win and how much and when. Take your winning and run away from these crooks and please do not go back they are criminals there that basically steal your money when they are done let you win and will take everything back and then some. Please don't try them.

Date of experience: December 20, 2024
New Jersey
1 review
0 helpful votes
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Claimed to give me a 2k deposit match at 100% and it wasn't I spoke to him on the phone and he tried telling me he could get my other hosts in trouble lol

Date of experience: February 1, 2025
North Dakota
1 review
0 helpful votes
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RIPPED OFF
March 26, 2025

My name is mark snyder and i have never had account with draft kings and my bank info got stoled and i contacted them and told them and got the run around and still getting the run around and they took 400 out of my account and they wont give it back this has been going on 3mos they took 400 from me and im barley making it and they dont care they are the WORST

Date of experience: January 23, 2025

Overview

DraftKings has a rating of 1.1 stars from 328 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DraftKings most frequently mention customer service, bank account and debit card. DraftKings ranks 42nd among Fantasy Sports sites.

service
188
value
175
shipping
103
returns
119
quality
155
+129