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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It does not explain the cost policy before hand… at the end you must accept prime membership otherwise all your time is in vain.
Black Friday and Prime offers should be even lower.
Es un buen buscados, pero decepciona cuando elijas tu vuelo y tu tarifa y una vez llenaste todos los datos de los pasajeros, te cambia la tarifa
It was easy to find the flight I needed. But then there were some difficulties in reaching the site and filling in the rest of data. I had to accept to be a user of Prime, otherwise the advertised discounts would not be offered.
Estuve cancelando mi suscripción por varios años que se renovaba automáticamente me enviaron por fin un correo cancelando la suscripción teniendo vigencia hasta agosto/2026 pagada ahora quieren volver a cobrarme 99€ de algo que no quiero más pero eh pagado que no me devolvieron vengo cancelando desde el 2023 esto como se podría llamar un mal servicio, una negligencia, un error o una estafa
Estimado Haroldo:
Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.
Revisamos su caso para verificar que la calidad se cumpliera y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este tiempo.
Atentamente,
John
Equipo de Atención al Cliente
Hadn't tried a BnB before. Using this service was easy, provided a wide variety of choices and was very responsive. Would use again in the future.
I got email confirmed my trip. But try to login To manage my booking. It show my email n reference is wrong and now I m worry am I already make my booking.
Dear Yin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Thanks thanks thanks thanks thanks thanks thanks
Dear Mohamed,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
John
Customer Care team
SE ME DEBITO DE INMEDIATO EL DINERO Y AHORA ME MARCAN OTROS VUELOS. PENSE QUE EL VUELO YA ESTABA CONFIRMADO. AHORA TENGO DUDAS
So far so good. I booked with dreams, because a did booked a ticket for my family a year ago and it was a good experience, no problems at all. Thank you
My experience was superb until I started to receive these messages indicating a compulsory review. I am not sure if this is truly ok, or just really extremely bad design. Which ever it was, my experience just dropped dramatically.
I thought it is fraud in prices... But when I booked everything. I was so happy to find a cheapest flight rates for my travel.
Hace años que saco mis viajes aquí. Siempre los mejores precios, nunca un problema. Descuentos Prime reales
Forced to accept to subscribe to a service that i am not interested in and on too, had to wait to cancel the forced subscription.
The saving in price wasn't worth my time handling the rest of admin tasks.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was great and eDreams been following with every single detail so glad and happy for this experience and will advice all to join
Al confirmar mi compra la app mueve las fechas de nacimiento
I was very satisfied about the time and easy way about understanding all the booking and of course the prize was very acceptable, I shop around and couldn't get same options and prize that's why I always choose edreams
The booking process is easy to follow App. The only downside is that I have to request for my receipt before it was issued but it was issued within few hours which I really appreciated.
I highly recommended eDream
My experience was very bad because right before I booked the price changed. I believe that is a clearly a practice of thieves I could do not recommend again. I'm really sorry the customer experienced team could not help me at all so I will give a bad review for your company at all sites I can show again and have a nice day.
Dear Konstantinos,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It stated 33euros and not per leg of the flight. Also, it stated that you could cancel this insurance. I tried to cancel because I was billed 66euros and I was told this is non refundable.
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team