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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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The guys at this establishment were extremely helpful, knowledgeable, polite, and made each customer feel as if they were the only one. Joe and crew are great assets to this company.
Greeted by friendly staff and was in my way shortly afterwards. The car was nice, clean, and reasonably priced. The Speedway Indiana location always takes good care of me. I have rented there many times for work and personal use and have had nothing but positive experiences.
Andrew, thank you so much for your kind words and continued trust—it’s wonderful to know our team at Speedway Indiana consistently makes your experience smooth and enjoyable. We truly appreciate having you as a loyal customer and look forward to serving you again soon! – Isabella
The pickup and return could not have been easier. The staff at both locations were friendly and efficient. The Pacifica van was very nice and the perfect vehicle for our winter cross country trip.
Carole, thank you so much for your kind words! We're thrilled to hear the Pacifica van served you well on your winter cross-country trip and that our team made pickup and return easy. It was a pleasure having you, and we look forward to helping out on your next adventure! – Isabella
They are good team work
Attended people with respect no any discrimination at all
Very good listeners,. Very good experience.
Rachel, we’re truly grateful for your kind words! It’s so rewarding to hear that our team made you feel respected and listened to throughout your experience. We look forward to assisting you again soon! – Isabella
I would give zero stars but it won't allow me to. You will be treated like yesterday's trash at this establishment. I will walk before I rent another vehicle from Enterprise.
Thank you for your review. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Richie, the store manager, was incredibly helpful. He got me the very last rental car on time and took care of everything last-minute. Honestly saved my trip — thank you!
Kamille, we’re thrilled to hear Richie made such a positive impact on your last-minute trip. Please know it’s our hope that everyone banks on the same reliable service going forward. Thanks so much for sharing your experience! – Isabella
Staff was quite eager to make arrangements to meet my emergency needs. They did so in a quick fashion with efficiency and accuracy. The courteous staff made a chaotic situation less stressful.
Thank you, Barbara, for sharing your experience. We're pleased to hear our team could respond quickly and help alleviate the stress during your situation. - Lisa
The team at Enterprise offered great customer service, they were friendly and very helpful. It was very refreshing to see the emloyees enjoying their work. Thank you.
We appreciate your feedback, Andrea. It's wonderful to hear that you had a positive experience and noticed our team's enthusiasm. Thank you for choosing us. - Lisa
I was stressed out from leaving airport and when I got to enterprise, they were right on me and got me right in my car. It was fantastic. Thank you for all your help.
Thank you so much for sharing your experience, Michele. We're delighted to hear we could ease the stress from your arrival and get you on the road smoothly. It’s a pleasure to have assisted you. - Lisa
Got car with steering assist and didn't know it. Driving rain didn't know what was. Thought I would spin out. Turned it off after I called a friend on what to do. Scared the crap out of me. My e mail doesn't work text me
Thank you for your feedback, Dane. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Your 3rd party help is a waste of money and a source of undue stress. The girl in the office was awesome and needed help. I was beginning to feel scammed by the 3 third party people who didn't accomplish anything.
Thank you for your feedback, Jayne. We're glad to hear you had a positive experience with our representative. - Lisa
Friendly staff at their Miamisburg Ohio location. Quality vehicles available at competitive pricing. Exactly what I would expect from Enterprise
Thank you for the positive feedback, Terrance. We’re glad to hear that you had a great experience with our team and found our vehicles to meet your expectations. - Lisa
Alex was extremely helpful throughout my rental experience. He is very knowledgeable about the rental process and nuances. He was able to put my peace of mind at a priority. He is a wonderful asset to this location and they are lucky to have him.
Thank you for your feedback, Christine. We're glad to hear that Alex made your experience enjoyable and prioritized your peace of mind. We appreciate your kind words. - Lisa
Customer service at location was great, car was good. My complaint is with the website I tried several times to make a reservation and couldn't. In fact the website does not recognize the Ahwatukee, Arizona location which I have been using for years. I finally had to call to make a reser vation
We're listening and would like to know more, Carla. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
My Enterprise experience was one of the best experiences I have had in a rental location. A gentlemen by the name of Kobe who worked as the receptionist helped me get into the vehicle I needed.
Thank you so much, Edwin, for sharing your positive experience. We're glad Kobe could provide you with such helpful and friendly service. - Lisa
Dirty car, low tire pressure, low eibdsgiled wiper fluid, broken key fob and absolutely no effort from the agent to remedy or spologize. Very rude treatment from the agent Tyler.
Hi Joy, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Very friendly staff. Clean establishment. Only issue is it's a small location with seemingly limited stock. Has a key drop box which is a big plus. They called right away the next morning to confirm receipt of car/keys.
Thank you, Sharon, for highlighting our team's friendliness and the convenience we aim to provide with our services. We appreciate your feedback and hope to see you again. - Lisa
All around amazing experience with Enterprise. Working with Elmogheera Hommeida was truly the best service I've ever had. Coordinating the rental and pickup was incredibly easy, and he took the time to clearly explain everything between myself, my insurance, and Enterprise. Hands down the best manager I've worked with.
When I returned the car, he walked me through the entire checkout process and how the deposit refund worked. Extremely polite, professional, and just genuinely great to work with. I would recommend him and this location a million times over.
Thank you so much, Jennifer, for sharing such kind words about your experience with our team. We take pride in providing clear communication and exceptional service, and it’s rewarding to hear it made your coordination and pickup smooth. We truly appreciate your recommendation and look forward to serving you again in the future. - Isabella
I was sold insurance I did not want! I bought insurance for 3 days ONLY. However, I was charged for the entire time, 16 days, I had the car. NO ONE told me I had to call and cancel after the 3 day! They suckered me to buy it for 3 days and did not explain the terms. If I bought insurance for 3 days ONLY, why would I want insurance for 16?! I Am Very Upset. They took the money out of my checking account when I turned the car in. I am hearing impaired and did not have my hearing aids on when they sold me the insurance. I told them that!
Hi Donna, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lisa
Great location, outgoing friendly personnel and great service! I like their park on site availability... That's the plus for me. Which is why I rented there many times because it saved me from depending on someone else to take or pick me up since I don't usually have.
Thank you so much for sharing your positive experience and for being a loyal customer. We're delighted our convenient location and friendly team have made your rentals smooth and easy. We look forward to continuing to provide you with exceptional service on your future visits! - Isabella
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
K, thank you so much for your kind words and for highlighting how Joe and the team made your experience special. We are truly grateful for your thoughtful feedback and look forward to serving you again soon! – Isabella