I recently purchased a Cherished Teddies limited edition light up figurine. When I received it, I had to immediately contact European Gifts & Imports, as the light up feature was defective and not working at all. Within a few days, they sent me a replacement and I didn't have to return the defective figurine. I've been dealing with this company for years and this is the first time I've ever had an issue with anything I ever purchased from them. They are honest and very helpful. Over the years, I've found items on sale for good prices. I highly recommend this company.