Overview
Evolve Vacation Rental has a rating of 4.5 stars from 939 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, great experience and hot tub. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.
Be Warned Owners- don't work with Evolve. They charged us almost 4,000 because we had a damages to our home that would not allow guests to stay. We cancelled the booking with ample time and sent in documentation to evolve. They had plenty of time to rebook the guests. We were still charged so much money for this. We completely regret working with Evolve and will tell everyone we know not to make the same mistake.
Perfect spot - within walking distance to downtown and everything fun! Deck on front and back for perfect people watching when you are tired of walking. Clean, comfortable place - great management! Would stay again in a heartbeat!
I listed two homes with Evolve and wish I never had. I had issues with their management from the very beginning. They recommended a cleaning company that was absolutely terrible and resulted in two bad reviews about the cleanliness of one house. Once they didn't show up before a guest arrived and once they left the bedrooms and bathrooms completely not cleaned. Both resulted in bad reviews. I also found that Evolve did not have my listings up on the houses and a couple different points. When I sent a request in about it they said I didn't know how to look it up. Wrong! After the request the listings happened to pop back up. They went from everyone getting the same listing coverage for 10 percent to having to pay for better coverage. Such a scam. The guest damage insurance that Evolve supposedly provides is a joke. They try every way they can to get out of paying. I turned in legitimate photos and receipts and I never did get paid. I had so much trouble I finally quit. It was an awful experience listing with them.
We’re sorry to hear that your experience hasn’t met expectations, and we appreciate you sharing your concerns.
We strive to connect owners with vetted, on-the-ground service providers who specialize in vacation rentals and can manage everything from turnover services to guest support. We’re sorry that this partnership didn’t meet your needs, and we will review it to ensure better experiences moving forward.
Regarding damage protection, the costs are placed into a fund that covers up to $5,000 or $10,000 in damages for homeowners, depending on their service level. This helps cover unexpected incidents without additional out-of-pocket expenses. We understand how frustrating it can be when a claim isn’t approved, and we truly appreciate your feedback.
Additionally, we’ve updated our model to offer two service tiers for our owners, recognizing that not everyone’s needs are the same. While we have introduced Plus, we have not removed any of the core services that were previously provided. Instead, we’ve added additional services at a 15% rate for owners interested in enhanced support.
While we aim to provide value through dynamic pricing, guest support, and coordination services, our model may not be the perfect fit for everyone. Your input is important to us, and we will continue using feedback like yours to improve our services. If there’s anything we can do to help, please don’t hesitate to let us know.
As soon as I rented, Evolve stayed in communication with me. As the dates became closer the communication became more frequent and more detailed. Very pleased. Made it feel that they were on top of your stay with every detail
As a mid term property owner, Evolve has been great. They walked me through the set up process, took photos and got me a tenant right away for a 3 month stay. I am very happy with how they treat thier property owners.
This home was wonderful: extremely clean, spacious, comfortable, and perfect for an extended family vacation. It was well-stocked, particularly the kitchen and the amount of towels. The lanai and pool area was a great place to relax. The hosts were accessible and very pleasant. I would highly recommend this property!
This rental was just impeccable, from the location, the privacy, the details in the decorations, treats left, the coffee bar, the ease of checking in and out, comfort of the beds, the cleanliness's. I could go on and on and I did! The hot tub made it exponentially more perfect!
I will definitely request this perfect rental again for our next trip!
I did have a minor glitch with the credit card that I paid with during my intial registration and deposit. As luck would have it that card got hacked and replaced so my final payment failed. After a moment of panic I called the help line and they were great. We had a wonderful vacation and the entire process was seemless. Thank you
We enjoyed this beautiful home so much and our host went out of their way to make our stay perfect. So many amenities that we couldn't believe it. We rent many vacation homes with family members and this one was above and beyond anything we have rented yet, in experience and price!
I have Evolve as my primary vacation rental support and they have been great. My advisor Ivy Herman is always on top of any updates and provides good guidance with helping me.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re sorry to hear about your frustration and understand how challenging unexpected property damages can be. Our goal is always to support homeowners while ensuring a great experience for guests, which is why we have policies in place regarding cancellations.
When a booking is canceled due to property issues, fees may apply to cover guest accommodations and ensure a smooth experience for everyone involved. However, we do offer reimbursement for cancellations when property damage deems the home uninhabitable for guests. If you believe your situation qualifies, we’d be happy to review it further—please don’t hesitate to reach out to our team directly.