I was so happy to find a skein of discontinued yarn that I needed to finish a knitting project. At first I was afraid I would never receive the yarn, because I wasn't aware of this web business. The yarn came as promised in perfect condition. I would use this e-business again. There may have been a third party involved in the shipping because I was unable to track the order thru each stop, thus I was very happy when the order showed up.
I was short 2 skeins of yarn for an afghan. Found just what I needed at Exclusive Craft Collections. Great price. Easy to order and speedy delivery. Very satisfied customer.
Dear Maey,
Thanks for your valuable feedback
Thanks
Customer Service
When I got my order one of the inks had leaked. I'm working with customer service now. Update to follow.
Ps be careful their email went into my spam folder.
Dear Ashley,
Thank you for your feedback.
We responded to all your messages within 24 hours. It is possible that our messages may have gone to your spam folder due to your email inbox settings. However, we promptly addressed and resolved your concern.
Thank you for your understanding.
Best regards,
Customer Service
I can't say if I am satisfied or not as I have not yet received my order that was placed one week ago. I have not received notification of it being shipped yet.
Dear Customer,
We would like to clarify that you have received three timely email notifications: one when you placed the order, and two when the order was shipped. We suggest you to recheck your inbox and confirm. If required the messages can be forwarded to validate our statement.
Regards,
Customer Service
I placed an order over a week ago and the receipt said most items ship within one day and I would be informed when my items shipped. It has been over a week and I've heard nothing.
Dear Debbie,
Thank you for placing an order with us. Your order was on backorder, and we tried our best to arrange it, but unfortunately, we had no ETA. Upon noticing this, we promptly returned your money.
We kindly request that you update your review and give us another chance to fulfill your order.
Regards,
Customer Service
Great prices and fast shipping, will shop again soon
Thank you for your valuable feedback
Good prices for the products. Easy to navigate the website and to check out
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Easy to navigate website and fast shipping. My items arrived intact and as I ordered them.
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Fast service and a great price. Very pleased with this company.
Thank you for your Valuable Feedback
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Amy,
Thanks for your valuable feedback
Thanks
Customer Service