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Exoticca

Overview

Exoticca has a rating of 4.4 stars from 163 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Exoticca most frequently mention tour guide, beautiful country and free time. Exoticca ranks 16th among Travel Agency sites.

service
62
value
2
shipping
1
returns
2
quality
136
This company responds to reviews on average within 1 day
How would you rate Exoticca?
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Illinois
1 review
1 helpful vote
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Good experience
February 8, 2025

Peru is a very beautiful country. The history and culture were fascinating. The guides were very informative and open to any questions. The transportation between sites was excellent. We were very pleased with this trip.

Date of experience: January 29, 2025
Customer Care R. Exoticca Rep
2 months ago

Hello Donna,

Thank you for sharing your experience with us! We are thrilled to hear that you had a great time on your trip to Peru. We look forward to welcoming you back soon!

Regards,
Exoticca

Canada
1 review
0 helpful votes
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Exotica "Was" Good
February 2, 2025

Exotica was very good until I paid for the trip. After that there were extremely long wait times to reach someone. The hotel was horrible and even though it advertised it would pick you up we were charged over $200.00 for transportation each way for the trip to the hotel and $200.00 again to the airport. That was an unexpected expense plus looking at the Exotica information we could have had that arranged for a fee through Exotica and I was told no I couldn't add that service.

Date of experience: January 23, 2025
Customer Care R. Exoticca Rep
2 months ago

Hello Deexer T,

Thank you for your feedback. We’re sorry to hear about the challenge you faced. To clarify, transfers can only be booked more than 30 days before departure to ensure smooth arrangements, availability and proper planning. We apologize if this wasn’t clearly communicated and for the wait times you experienced. We are working hard to provide a faster response time during our peak season.

We are pleased to see however that overall you enjoyed your trip to Iceland!

Regards,
Exoticca

New York
1 review
0 helpful votes
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Excellent experience!
February 4, 2025

We were blown away by Exoticca's planning and details! The drivers and guides were on time and knowledgeable. The hotels and travel details were all taken care of and communicated well to us. We appreciated how thoughtful the excursions and activities were; they helped us truly understand the depth and breadth of the culture. We also were pleased that none of the activities felt exploitative to the local culture. This was our first Exoticca experience and we world definitely recommend this trip and the company as a whole.

Date of experience: January 24, 2025
Customer Care R. Exoticca Rep
2 months ago

Hello Heather,

We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

Regards,
Exoticca

Florida
1 review
0 helpful votes
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Amazing trip to Portugal
February 6, 2025

Our Portugal trip with Exoticca was amazing, every detail was covered. We didn't have to do anything but show up. The guide Diogo was incredibly informative and went above and beyond to keep our trip enjoyable. I loved Portugal, what a beautiful country.

Date of experience: January 15, 2025
Customer Care R. Exoticca Rep
2 months ago

Hello Yanet,

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

Regards,
Exoticca

Connecticut
1 review
0 helpful votes
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Galapagos is a must see
April 3, 2025

Ecuador is fortunate to have a variety of weather and locations. Our favorite part was visiting the Galapagos, which was an amazing experience for everyone. I will always cherish the memories of swimming with seals, turtles, rays, and sharks.

Date of experience: March 17, 2025
Customer Care R. Exoticca Rep
3 days ago

Hi Martha,

Thank you for your 5-star rating and for being an amazing part of our journey. Your support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Galapagos is such an amazing place!

Regards,
Exoticca

Texas
1 review
0 helpful votes
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There were many awesome sights to see!
April 5, 2025

Although it was a good trip, there was lots of driving. We clocked in about 2,000 km! The bus was comfortable, the driver was excellent and the guide was good.
The hotels were hit or miss with different levels of comfort and limited choices of breakfast items (We planned to upgrade the accommodation part on our next trip.) Be prepared for long stops at stores/factories for demonstration of carpet, leather, pottery, teas/herbs/candies. In all, it was a good trip if you wanted to see many historical sites and buy local products.

Date of experience: March 26, 2025
Customer Care R. Exoticca Rep
13 hours ago

Hi Patrick,

Thank you for your feedback and for sharing your experience with us. We are glad you enjoyed the trip and appreciate your insights, which help us improve. We look forward to assisting you on your next adventure!

Regards,
Exoticca

Maryland
2 reviews
14 helpful votes
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Booking experience
April 5, 2025
Updated review

I received excellent help from Mark with tour booking for Nordic Paradise. He applied discount coupons to make the trip very affordable. He was very patient on reviewing booking details and made sure I was comfortable with the flights schedule. Thank you Mark!

Date of experience: March 20, 2025
Customer Care R. Exoticca Rep
8 hours ago

We truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

Regards,
Exoticca


Booking and correction
December 7, 2024
Previous review

I just booked a tour with Pino yesterday. Overnight, I realized I have made a huge mistake with date selection. I called Exoticca at early morning requesting for correction. Someone answered and left a note for Pino. A few hours later, Pino called and worked with customers services to cancel and rebook. The entire process ran thru smoothly. Everyone was eager to help. I am so thankful!

Date of experience: December 7, 2024
Canada
1 review
0 helpful votes
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Ecuador, the Amazon Basin and Galapagos
February 17, 2025

Accommodations were good and included food was local and excellent. It was good that we had some free time in Quito and San Cristobal and were able to organize excursions that matched our activity desires. We made all our connections with our flights but one of the connections was tight (we carried on our luggage). Overall a great father/son adventure trip!

Date of experience: February 7, 2025
Customer Care R. Exoticca Rep
2 months ago

Hello Terry,

Thank you for sharing your experience with us! We are thrilled to hear that you had a great time on your trip to Morocco. We hope we can welcome you on another adventure soon!

Regards,
Exoticca

New Hampshire
1 review
0 helpful votes
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Very good
March 27, 2025

Exottica is great but maybe they need to reconsider their choices of hotels. The first two were decent the last hotel was the worst hotel I have ever stayed at in my life. No lights and when mentioned, it was not taken care of. TV did not work and they never fixed the issue even though it was mentioned several times. Dirty bathrooms outside the room.

Date of experience: March 17, 2025
Customer Care R. Exoticca Rep
1 week ago

Hello Partricia,

Thank you so much for taking the time to provide feedback!

Regards,
Exoticca

Canada
1 review
0 helpful votes
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Amazing Trip
February 21, 2025

Wonderful trip to the Galapagos. Guides were excellent and informative which enhanced the whole experience. Just enough tours and free time so you didn't feel continually rushing from place to place.
Only downside were flights. Airlines were very basic and didn't even provide free coffee or tea. Seats were narrow and crammed, even on long distance flights.

Date of experience: February 11, 2025
Customer Care R. Exoticca Rep
1 month ago

Hello Barbara,

Thank you for sharing your experience! We're thrilled to hear that you had a wonderful trip to the Galapagos and that our guides helped make it an unforgettable experience. We strive to provide the right balance of tours and free time, so it’s great to know you appreciated that.

We’re sorry to hear about your concerns regarding flights and single traveler pricing. We understand how important comfort and fair pricing are, and we’ll continue working to improve these aspects. Your feedback is invaluable, and we appreciate you bringing it to our attention.

We hope to welcome you on another adventure soon!

Regards,
Exoticca