ExpressVPN

Customer service is 10/10 and will always try to resolve issues including offering an extension should connectivity problems be down to them. The downside to using this vpn is the amount of updates. Many updates sometimes only a few days since the last one. In fairness their software does sometimes provide a notice when it is launched but its still an annoyance having to update so frequently. Notice to users in China - the vpn there has had a lot of connectivity problems in the last 9 months which is still ongoing so, while they do try to fix it it is not 100% reliable for use there. The cost of using ExpressVPN is very good and because of their commitment to offering good service it is well worth the outlay. 6 month deal at a time is the best option in my opinion in case something else comes along that is as good or better.

I have been an Expressvpn customer for many years, previously the service has been excellent but recently they have gone bad. Website are failing to load, timing out and speeds have dropped significantly. I don't know if the business has been bought by idiots or if they just can't get good staff but it is definitely not worth paying for anymore.

They claimed the VPN works in China. After using it for 3 weeks. It stopped working. No internet connection at all. Offered free extended subscription that nobody wants if it's not working at all. Be aware.

5 months ago I signed in to remove my subscription and even my account since I did not need their service anymore. I did not think about them until I realized I was charged 12.50 USD every month for almost half a year. I called and asked for a refund and was told that they did not received my request. The reality behind the story is that they use a vicious auto-renew system that charges you even if you delete your account. It looks like barely legal if not more. Pay attention to this trick and choose more ethic people since their VPN service is just average compare to other providers.

Doesn't work well in China. I renewed but the account says expired. Works only on phone. I cannot extend to other devices. Chat help didn't help in any meaningful way. I DO NOT recommend this service. Note pic says July 2024, so they know I renewed.

They might provide good service but if you want to stop using then they make it very difficult to leave. You have to go on the website to cancel but there is not option to cancel, just to stop auto renewal. So you select that and think you're done but then you get a thank you for renewing email and new charge when the service is supposed to be over. It's so frustrating and infuriating. They have no respect for your money and no customer service when it comes to subscription issues. You make a helpdesk ticket is what it amounts to which will be ignored. I know the internet says they are the best at what they do and that may be true but they are not the only ones, find a company that won't just take your money.

Ranz spent 20 minutes in chat trying to convince me that £5.42 a month over 12 months would mean a total payment of £81 which would be taken as $99.
The site is misleading its customers on the price as basic maths makes 12 times £5.42 equals £65.04 which would be approx $81
https://www.expressvpn.com/order

I contacted the fraudulent company and they said too late pal we got you no refund. I have contacted the Department of Justice and every other company or agency I can to complain about this BS. I suggest you do so also. Expect a class action suit in the future against these frauds.

It's sad because Express VPN used to be terrific, but they just haven't kept up with technology. Whenever I attempt to employ the service to hide my IP address, it's often detected and many websites block the service and suddenly I do not have access to my accounts unless I turn Express VPN off. And try getting help with a connectivity problem... good luck! This is their favorite phrase: "We seem to have exhausted all possible resolutions at the moment; try again at a later time." So save your money! Either look for another more responsive VPN with better customer service, or just let it go. Express VPN is not worth the price.

Junk service. Advertisements misleading and lies. I dont know who they paid off. Probably Google, but advertises faster than Nord. It's not. Much slower. Less compatable. Worse customer service. Basically it's not at all what they claim. Buy anything else first. They spend all their money on publicity and not their service. Don't buy this ever. Claim 580 mbs. Yeah right. Lucky to find a server ever over 20 mbs. Junk. All marketing but no follow through.