On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Hundreds of retailers sell eyewear online. But only Eyeconic partners with the VSP doctor network. And that’s just the beginning—we’re constantly evolving the way we buy eyewear online.
Along with seamlessly connecting your eyewear, your insurance coverage and your doctor’s expertise, we offer tons of frames and lenses custom made to fit your eyes. You’ll even have the option for a complimentary frame fitting and adjustment by a VSP doctor’s office. Don’t have a VSP doctor? We’ll connect you to one nearby.
When you shop at Eyeconic, you can trust your eyewear has gone through the proper inspection before it makes it on your face. Offering all the latest advancements in lens technology plus a range of modern styles, we keep fit and comfort at the forefront of our design process. And if you’re a VSP member, you’ll even receive special discounts on Eyeconic products
The company enjoys a generally positive reputation, with many customers praising the ease of the online ordering process, affordability, and effective use of insurance. The virtual try-on feature is particularly appreciated, allowing for a more personalized shopping experience. However, there are notable concerns regarding product accuracy, such as incorrect prescriptions and sizing issues, which have led to frustrations with returns and refunds. Additionally, some customers experience difficulties with the website's navigation and payment process. Overall, while customer satisfaction is high, consistent quality control and improved service efficiency are areas for potential enhancement.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Eyeconic offers a wide variety of frames at a great price. The process is very easy and guided instructions and helpful videos are a great added feature to ease thr process.
Seamless. Selected frames from wide variety, uploaded my prescription and checked out! It was that simple. I've ordered 6 pair between me and my daughter and have been happy with every pair!
Amazing glasses, amazing shipping, I loved the glasses box too, and it came in perfect condition, I did not need to adjust them at all.
It was easy as well, but it did not include the technical capabilities like "virtual try-on" or the virtual "PB" score test. Very cool technology leading to a confident buying decision.
There's always super cute frames here that aren't typically seen in offices and I love that! I like to have quirky glasses and eyeconic never fails me on the selection.
This whole company is scammy. You can only use your vision insurance at their website, and MAGICALLY a 12 pack of contacts is the exact price of your yearly contacts allowance. I priced several websites and stores, and coincidentally, the contacts sold on this site are the most expensive, by far. I hate that my employer uses VSP and eyeconic.
Lots of discounts being offered, lots of frame options that i like, plus i shop by myself not being bothered by sales person.
The last time I ordered one years worth of contacts (2023) it was $12 after my insurance. The same contacts this time were over $100 after my insurance so I had to go with the generic brand instead.
Overwhelmed by the process of choosing a pair of glasses, I decided on functionality over style for a quick selection. The pair of frames I selected got the job done, they looked nice on me, and they didn't break the bank.
Easy to use with VSP insurance. I'll probably still end up purchasing another pair of glasses elsewhere as the selection is very limited and did not really appeal to my personal taste. I was thankful to find the one pair for a decent price, but I'm not thrilled about them.
Eyeconic does the heavy lifting for you by integrating the insurance tool on the site. They add the prices in real time when browsing and allows you to toggle between family members. The tech team has done amazing with the ease of navigation, something I cannot say with the competition.
Ordering is fast and easy. Step by step helpful instructions provided the whole way through the process. My insurance connects directly. It's perfect!
I found the site ready to navigate and when I called for support, the associate i worked with was helpful and extremely knowledgeable and made sure I got the best bang for my insurance buck.
The integration with my insurance (literally the only reason I'm here) is spotty and constantly confused.
Can you work a little harder to get better glasses?
My pair of glasses broke and they did not have my frame anymore so I got a complete new pair. Very satisfied with their performance.
Each time I order, the size of the frames comes way to large or too small. I ordered again this time, never saw a size of frame until order was complete. I think that the size needs to be posted on the display, before clicking on frame. My profile has selected medium frames and it never displays these types as a primary. I am not happy that this keeps happening. I will have to once again cancel my order and find a different frame. Please change this!
The site was easy to use. The only issue I had was that the glasses that it sent me were way too big for me. This time I made sure that they are standard size glasses as I don't want them continually falling off my face.
It's so easy to shop at Eyeconic. They a a variety of glasses to choose from! I never had any issues with ordering and receiving the products I bought from Eyeconic. If there was, it was resolved professionally and quickly!
Love the ability to sort by specific size criteria!
Tool for virtual try-on kept bogging down.
My Rx did not have a PD number. Tool for PD measure kept failing at card step. Finally measured with ruler.
I've ordered from Eyeconic several times now, and while I do find some good stuff here and there, there's honestly not much to choose from. The brands they offer are amazing, but the actual options available under those brands are pretty limited. It feels like the selection never really changes or expands, so you end up picking from the same small group every time. The ordering process is smooth and using VSP benefits is easy, but I just wish the variety matched the quality of the brands they carry.
Ordering from Eyeconic is easy. The hardest part is picking out your frames, but that is because they have such a great selection!
Answer: Fyi, if you have VSP insurance and enter your info on their website it freezes your benefits and you have to call VSP to have it unlocked. Now another pto day to go back and order glasses that it is unlocked.
Answer: Fyi, if you have VSP insurance and enter your info on their website it freezes your benefits and you have to call VSP to have it unlocked. Now another pto day to go back and order glasses that it is unlocked.
Answer: Fyi, if you have VSP insurance and enter your info on their website it freezes your benefits and you have to call VSP to have it unlocked. Now another pto day to go back and order glasses that it is unlocked.