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Fabness

How would you rate Fabness?
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Canada
1 review
14 helpful votes
Follow Mat C.
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I ordered a month ago and paid for international shipping to Canada. The order confirmation shows tracking information for UPS only, but not who the international carrier is nor their tracking information. After chatting extensively with customer care, they claim that I had an option to PAY for tracking information at checkout (which I did not and is unheard of) beyond the $12 of shipping that I already had paid for two decks of custom cards. Essentially they have no way of finding out where my order is. This is very frustrating - I suggest other Canadians find an alternative site that ships more responsibly, especially around the holidays.

Date of experience: December 19, 2019
Brendon W. Fabness Rep
over a year old

Hello Mat,

Because you are an international order, tracking across countries can be an additional expense. The only issues we have encountered for shipping in Canada, was due to the country-wide postal strike last year. I will contact you offline in hopes of receiving additional information. Thank you for choosing Fabness, and have a wonderful holiday season.

Warmest regards,
Mark A.

North Carolina
1 review
0 helpful votes
Follow Alisha L.
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Fabness has, by far, the best canvases I've ever ordered hands down and some of the best, no questions asked, 100% satisfaction guaranteed, customer service around. But their shipping costs over the last few months have shot thru the roof and have made them unaffordable for me. I used to be able to order $100 worth of stuff and get free shipping and now they charge shipping per item. Please make your shipping costs a little less pricey, maybe cut them in half so I can afford to buy from you again!

Date of experience: February 25, 2021
Maryland
1 review
0 helpful votes
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Great company!
August 12, 2021

Fabness is a wonderful source for personalized items. I have ordered personalized house signs, cutting boards, blankets and lots of pics using my own photos. Customer Service is outstanding. Laquita went above and beyond to fix a problem with my latest order!

Date of experience: August 12, 2021
Canada
1 review
0 helpful votes
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Customer Service
December 8, 2020

I've probably ordered and given away about 10 large cutting boards to friends all through out the years as birthday or Christmas gifts. I love the styles, I love how Fabness does it so perfect. I love how the customer service team responds to my questions. They have a very efficient and responsible team. Thank you so much Fabness for delivering high quality products.

Date of experience: December 8, 2020
Australia
1 review
0 helpful votes
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I have rung this company so many times now to chat with them on different days and times.

1) every time I get the response due to the high number of calls we can not take your call now

2) Then they say you can go to our web site and there is live chat to which I cannot find on there either

3) this is the number I ring Phone 1300 931 430 try it your self see what i mean

Date of experience: January 2, 2020
Brendon W. Fabness Rep
over a year old

Hello George,

There is an icon in the corner of the website that will let you connect to our live chat. I will contact you offline for additional information. Thank you for choosing Fabness, and have a wonderful New Year.

Best regards,
Mark A.

Mississippi
1 review
0 helpful votes
Follow LeeAnn B.
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I had the best experience with this company. I ordered canvas prints. Laquita helped me with an issue I was having. Then she proceeded to go above and beyond by offering better suggestions, making revisions to improve my order, and spent time with me as a customer. I truly felt she cared about my order as much as I did myself. I would recommend Fabness to anyone, and this company should keep Laquita M forever, and they should put her in charge of all customer service!

Date of experience: February 25, 2021
Australia
1 review
0 helpful votes
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Crazy shipping costs
November 27, 2021

I wanted to order a few small soft cover photo books and calendars. The shipping costs were $31 to post within Australia! I know these would fit in a $15 post bag. Just be ready for expensive shipping on top of your order.

Date of experience: November 27, 2021
Australia
3 reviews
0 helpful votes
Follow Trish H.
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I have ordered a few times from Fabness and they are processed and sent quickly and we are very happy with them. Customer service is great, after having a problem with a recent order not arriving (Aust post lost the item), Fabness reprinted it and posted it out again, no charge. Will definitely use again.

Date of experience: October 27, 2020
Minnesota
1 review
17 helpful votes
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After receiving a canvas order at my house it was immediately clear to me one of my canvas prints was not what I intended. In discussing with customer service (LaQuita) we determined that it must have been the case that I placed my order in error. LaQuita was extremely understanding and helpful and as a one time customer service exception said they would send an updated canvas print for which I only had to pay shipping for. I've done business with Fabness several times over the years and this is one of the many reasons I will continue to search them our for my canvas needs. Great customer service and a great product. Thanks again.

Date of experience: September 25, 2019
Brendon W. Fabness Rep
over a year old

Hi Anthony!

Thank you for your continued support with Fabness.com! We understand issues may arise when creating personalized items, and we always do our best to make things right! It means a great deal to our company Laquita was able to assist you! Please let me know if you ever need assistance, and we hope you have a fantastic weekend!

Best regards,
Jennifer

Canada
1 review
16 helpful votes
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Professional Product
November 23, 2019

I tried Groupon for the first time and select Fabness.com as my first adventure... I was greatly delighted that their website was user friendly, effective and efficient for use by a non computer savy individual. From creating the project, to payment, to shipping and receiving the end product was a painless endeavour. The product was professional completed and had great reviews by all those who see it. Thank you... will be back for more

Rob

Date of experience: November 23, 2019
Brendon W. Fabness Rep
over a year old

Hi Rob!

Thank you for the glowing review! We are thrilled we were able to offer a seamless experience with Fabness.com! If there is ever a process you feel you can do better on, please feel free to let me know! We look forward to working with you again, and have a wonderful holiday season!

Best regards,
Mark A.

Overview

Fabness has a rating of 4 stars from 267 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabness most frequently mention customer service, canvas prints and high quality. Fabness ranks 8th among Photo Printing sites.

service
18
value
17
shipping
17
returns
3
quality
17