FanPassReviews 96

BEWARE. Paid £174.42 for 2 tickets to see Man Utd v Crystal Palace and the tickets did not get delivered to me before kick off time. Completely wasted journey to the ground and out of pocket expenses. Contacted Fanpass who just say they are investigating. No refund issued and no apology was given.
***AVOID THIS SCAM COMPANY AT ALL COSTS***
***YOU HAVE BEEN WARNED***

I want to share my deeply disappointing experience with Fanpass to warn others and prevent them from falling victim to this scam.

On 26 December, my family and I purchased tickets through Fanpass for a Manchester United match, spending a staggering £267.94. This was meant to be a dream come true for my 15-year-old son, who purchased the tickets in his excitement to see his favorite team play live. Sadly, that dream turned into heartbreak when we were denied entry at the venue.

To our dismay, we were explicitly instructed not to approach the counter or official staff, confirming that the tickets were fraudulent. We had flown all the way to the UK from abroad, hoping to give our son this once-in-a-lifetime experience. Instead, we were left stranded and devastated.

Despite repeated attempts to contact Fanpass, no refund has been issued. The entire experience left us emotionally and financially drained, with my son's dream utterly crushed.

For reference, our purchase was associated with *******0941, further validating this terrible incident.

I strongly advise everyone to avoid Fanpass entirely. They exploit fans' hopes, leaving them broken-hearted and out of pocket. Learn from our experience—stick to official ticketing platforms and protect yourself from this scam.

Fanpass should be held accountable for the pain and loss they've caused to unsuspecting fans like us.

SCAMMERS! DONT WASTE YOUR TIME THEY WILL TAKE YOUR MONEY AND YOU GET NOTHING NO TICKETS! THIS SITE IS $#*!E DONT BUY ANYTHING FROM THIS GAKE SITE

I bought two tickets to see Chelsea play Brentford. This was my first experience at using a re-selling website. I was persuaded by the good reviews (like this one!). Also, I only paid £20 per ticket so it was an acceptable risk. In fact, I discovered that the face value of the tickets was more than £20 so it was a real bargain. The seller was very reassuring giving contact details for any problems. As it turned out, there were no problems.

Mark of fraudsters, I was fooled by someone who pretended to be an advisor from my bank and thanks to the personal information he had, was able to buy things on this site. Once contacted, the site does not want to do anything to block it and cancel the transaction even though it is proven that it is a fraud and that I blocked everything on the bank side and filed a complaint in France

By far the most aggressive, unprofessional, rude company. Do NOT use them. Even after bringing me to tears on the phone they spoke over me, hung up on me and rejected all my calls.

I bought a ticket for Sir Kenny Daglish Stand for Liverpool match through FanPass co.uk. At 2pm I went to the turnstile. My ticket would not scan. A "Fan Support" said the ticket did not exist and these forms of ticket I received were frauds. I contacted FanPass and the seller who were very slow to reply. The seller could not believe this as it never happened before! "Miraculously" he found another ticket for me at 4.15pm (Kick-off 4.30pm). The ticket was for a "downgraded" seat and I got to my seat at 4.25pm. This experience took the goodness out of the matchday experience.
FanPass were looking for written record of my fraud ticket from the football club but believe you me, between the shock and embarrassment, it was the last thing on my mind!
On contacting FanPass I found them to be very unhelpful and I told them they should be more accountable for their ticket sellers as they seem to put the blame on everyone but themselves.
To conclude I would not buy a bus ticket from this site never mind a match ticket..

I bought tickets at the cost of £639 for a match that was cancelled, I cannot believe that these lot get away with daylight robbery. They completely remove themselves from everything and of course no refund. Who is getting the money? Its Criminal.

Certainly the worst company you will find, they should be removed from selling tickets.
Ordered and paid for tickets for Liverpool match.
Two weeks before game told that tickets were no longer available and that no alternatives were available.
This after I having booked non refundable flights and accommodation.
Company refused to refund money for flights and accommodation.
DO NOT USE UNLESS YOU WANT TO BE CONNED.
Case is gone to Liverpool F.C. And Police for investigations which are ongoing.

Fanpass scammed me, my son on his birthday! We spent the whole Sunday to see the West Ham-Burnley match, we couldn't get in because the tickets were blocked. I never recommend fanpass again.

I was in massive need for a ticket for the Manchester derby this past Sunday being a city fan I was panicking leading up to the day as I seen some bad reviews from people on the reviews I was having faith getting into the stadium I bought from a scammer a few days before on Facebook so fanpass saved the day I got in with decent seats when I got past the turnstiles I had a fist pump of delight with my ticket being genuine and we won 3-1 the only criticism i would give is the price it cost me for the ticket and the add on fee but with it being a derby I guess it would be expensive fanpass thank you you guys saved the day

I purchased 2 tickets for the Liverpool Luton game and this is what I now know now. I have attached photos showing all this.

Once purchased screenshots of the tickets are sent. I purchased 2 KOP end and got sent 2 Anfield Rd. At the gate the screenshots wouldn't work. The staff explained screenshots don't work and that I would need a link allowing me to download the tickets into my phone wallet. LFC use NFC, near field communication. Same as paying contact in shop with phone.

Here is your problem. The seller will not want to send link as once the tickets are in your wallet you own that ticket, as most of the tickets being sold are from matches of a season ticket holder. Once its in your wallet they have no access to it.

My seller after some back and for didn't send me the link and we got in. Once the Luton game was over the ticket in my wallet updated to the next LFC game. I could have kept them and attended the rest of LFC home games.

You can see the download in my wallet has the small contactless symbol at the top and says show code at bottom. Seller hits show code and screenshots it and that is what I was sent after purchase. You will also notice they are different parts of the ground. I have included some text with seller which took place at the ground

See all my attachments. You will not get into anfield with a screenshot of a ticket! Period!

DO NOT USE
DO NOT USE - COMPLETE SCAMMERS! Been chasing tickets since I ordered them last August, explained they are for my son's 13th and that we have an 8 hour round trip, "oh don't worry tickets will arrive" …. Well they did yesterday, less than 24 hours before the game, so booked a last minute hotel, drive to Manchester (4 hours away) after a full days work only to arrive at the stadium today to be told they are two fraudulent junior tickets that have been used multiple times. Surrounded by families in the same boat. Utterly disgusting behaviour. You've no moral compass but you
Don't care about that when you are making a quick buck. I will be hounding you for my money back and will be making sure EVERYBODY knows what scammers you are. In fact I'm going to report you to ActionFraud as well as Watchdog.

Fan pass
PLEASE DO NOT USE THIS COMPANY
I PURCHASED 2 Liverpool v Man Utd 17/12/23 tickets for over £1000 - we stayed in Liverpool all weekend & was sent tickets on WhatsApp a day before the game- on arrival to the turnstiles we were told the tickets were duplicated & had already been used

I was scammed twice by this website.
First, they provided me with false tickets and I was refused to enter the game.
Second, when I complained and provided all the documents they asked for, they told me I didn't provide them in time (which I did) and they don't want to refund.
So my honest advice to anyone reading - AVOID the SCAMMERS.

I purchased tickets for PSG-Milan. The waiting time was a bit disappointing, since I got the tickets only 1 day before the event after writing to customer support, but no other problems were faced. Reccomended