I have no idea why I chose this exchange service. They blocked my money and demanded a video to prove the source of my money - I gave it. Then they asked for transaction details regarding the wallet I used for the exchange - I gave it. But now they keep asking for more and more information. I only get one response per day and this has been going on for a month. I recently made a breakthrough in my recovery after reporting them to an agency that really does its job. My loss and withdrawal issues were resolved and my money was returned, my email address is on my profile write to me, I am willing to share useful tips on my procedures.