Very expensive clothes and the poorest quality ever. New jeans that are torn at the 4th time you wear it, buttons that break leaving holes in the jeans, defective zippers and a handful of nightmares.

Where is located the factory?
Really one may think that the quality department is non-existent. If not, they should be fired immediately

I ordered clothes for Christmas took money immediately never received the items been a non stop hassle to get clothes or money rude ignorant customer service hang up on u won't even bother to check on order worse company ever never again don't ever order from them

I order from official e shop,I paid but one item (belt) missing.I communicate many many times but the customer service doesn't care about my issue.The parcel was re closed fluting transport and my paid belt missing.NO one cares.Never G STAR again for me.

I bought a pair of jeans online recently, I already own 4 G-Star Raw jeans so I know my exact measurements. However the new jeans were like a bag of potatoes so I returned them the next day. Three weeks later, still no refund and every attempt I have made to contact them has so far failed or received no response. I have now made a claim via Pay Pal and if that doesn't work I will have to go to Fair Trading Authorities. I will never buy from them again.

If I could give 0 stars, I would. Customer service is beyond horrendous.
I ordered a pair of swim trunks on 07/10/23 but that date doesn't even show up because their system is so inaccurate.
The amount of hours, phone calls that I spent trying to correct the errors that G-Star made is beyond unbelievable!
And they STILL have not refunded me after receiving the return WEEKS AGO!
I could write in full detail how terrible this experience was but do to want to waste another minute.
Worst experience ever!
Date of experience: July 24,2023

I would like to write a scathing review about G-Raw clothing company, a brand I was once a loyal customer of, having purchased numerous items from them over the years. However, my experience with their shoes has been nothing short of horrendous, and I find myself questioning why their customer service team failed to assist me. Let me emphasize just how awful these shoes are! They are incredibly hard and uncomfortable to wear, making it essential for anyone considering a purchase to try them on first. Unfortunately, the company's customer service and return policy are abysmal, making it nearly impossible to seek assistance or return the unsatisfactory products. It is utterly regrettable that I have invested so much money in this brand, only to realize that the company couldn't care less about their customers. It's truly disgraceful, and I am filled with anger towards a brand that used to occupy a significant portion of my closet.

I purchased 2 items on G-star raw and they took 10 days to deliver. I recieved a notification on delivery and checked for parcel but found nothing. I contacted G-star raw for refund, and was told to contact USPS to file a claim. I reached out to USPS and was told i can't file a claim since i didn't have insurance. I contacted g-star with this information and was sent back to USPS. These people are thieves. I told them, it was their responsibility to check with carrier they ship with not the customers and even till now, still haven't received my refund. Advise, do not shop with them. I will post this on all website possible with this information

The G-Star Europe Support Team is responsible for the worst customer service I have ever experienced. Based in Japan, I have purchased over £2,000 worth of G-Star items over the last 5 years and not experienced any problems until I purchased a Christmas present for a relative from their UK site in November. The item was not delivered and the G-Star customer service team has constantly ignored my emails reaching out to them to resolve the issue. I first contacted the G-Star customer service team on November 27. It is now December 22 and I am still waiting for a response. I think G-Star is going bankrupt because there is no other way a company of this size would just ghost all its unhappy customers.