website thubmnail of GateHouseSupplies

GateHouseSupplies

How would you rate GateHouseSupplies?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
0 helpful votes
Follow david d.
Unfollow david d.
Send Message
Share Review
Report Review

BUYER BEWARE!
April 5, 2025

Parts are listed as in stock then after your transaction they are actually not in stock, they send you a tracking number to make you think everything is ok but its not. Then as time goes by no parts and the tracking number doesn't work, your tracking number has been cancelled, you call and are told inventory changed and now your parts have to be ordered. Your told it will be 10 days so you look on their site and it still shows in stock, this was the first sign of dishonesty. When the parts finally show up one is damaged to badly to be used, when i call in for a exchange i speak to the rudest smart $#*! in customer service history, Brandy tells me that i should just keep the part because it is such a hassle for her to deal with and most people just use the damaged part. I tell her no that i want a exchange but she pushes back again, she tells me she will not send out a return slip nor send a replacement part for a couple weeks until she contacts the carrier and makes a claim, It continues to get worst, I ask to speak to a supervisor and she tells me no, I can only speak to her, so i use the site contact to reach out to a manager and she intercepts my contact and replies " I SAID YOU CAN ONLY SPEAK TO ME ' this is crazy, Now the security gate to my home is down for over a month and i cant speak to a supervisor. Now i had to contact American express and am dealing with this now. WHAT A HASTLE OVER A DAMAGED PART, replace the part and move on, this stuff happens, don't buy here absolutely no customer support, just a money grab and leave you hanging.

Date of experience: February 6, 2025
California
1 review
0 helpful votes
Follow Danielle R.
Unfollow Danielle R.
Send Message
Share Review
Report Review

Just what i needed!
March 4, 2024

Just what i needed! Unfortunately the bolt head broke during install but these days with parts that happens sadly.
The kit
Exceeded expectations everything needed to fix issues as they arise!

Date of experience: March 4, 2024
New York
1 review
0 helpful votes
Follow Wayne A.
Unfollow Wayne A.
Send Message
Share Review
Report Review

A bulletin came up as I was finishing my order and...
February 25, 2024
Updated review

A bulletin came up as I was finishing my order and offered free shipping for orders over 50.00. I clicked on it but it did not take the shipping cost off. Order #******* Wish it would have worked. Long delay from order to shipping with no communication till I complained then responded that they ran out of product. Communication increases customer satisfaction especially on internet purchases and honor offers. Thank you

Date of experience: February 18, 2024

A bulletin came up as I was finishing my order and...
February 3, 2024
Previous review

A bulletin came up as I was finishing my order and offered free shipping for orders over 50.00. I clicked on it but it did not take the shipping cost off. Order #633920 Wish it would have worked. Thank you

Date of experience: February 3, 2024
California
1 review
0 helpful votes
Follow Gilleys E.
Unfollow Gilleys E.
Send Message
Share Review
Report Review

Very fast shipping.
August 13, 2019

I really appreciate how they list the different models of garage door opener that each replacement part will fit. Eliminates the guessing game. Very helpful. Will be back here for other parts to appliances.

Date of experience: August 10, 2019
California
1 review
0 helpful votes
Follow Kevin E.
Unfollow Kevin E.
Send Message
Share Review
Report Review

Good service
November 14, 2021

I've used Gatehouse several times. Always quick and fair prices in my experience. This time when they realized they were out of inventory on a product I had chosen they called me with an alternative. Once I said yes they shipped out the same day. Really great service!

Date of experience: November 14, 2021
Arkansas
1 review
0 helpful votes
Follow Kevin U.
Unfollow Kevin U.
Send Message
Share Review
Report Review

I needed a part and these guys saved the day
February 20, 2024

I needed a part and these guys saved the day. And when I had questions they were quick to answer, and were very friendly while helping. Delivery time was super fast too. We'll use them again for sure.

Date of experience: February 20, 2024
Florida
1 review
0 helpful votes
Follow Alex I.
Unfollow Alex I.
Send Message
Share Review
Report Review

Perfect solution to Worn Garage Door Opener Gears
January 25, 2020
Updated review

My garage door gear replacement parts arrived in just a few days and they were a perfect fit for my Sears Craftsman unit. Price and shipping were reasonable. Installed them myself based on YouTube video DIY videos. Saved a lot of money, no doubt.

Date of experience: January 22, 2020

Thank you
January 18, 2020
Previous review

Thank you.

Date of experience: January 15, 2020
Pennsylvania
1 review
0 helpful votes
Follow Melissa Z.
Unfollow Melissa Z.
Send Message
Share Review
Report Review

Simply filled out tax exempt forms, waited less than a day and ordered.
I had to ask for assistance with the tax forms, and was contacted within an hour. I would highly recommend ordering from Gatehouse.

Date of experience: February 18, 2024
Nebraska
1 review
0 helpful votes
Follow Jo I.
Unfollow Jo I.
Send Message
Share Review
Report Review

All good, works great!
November 21, 2021

So glad I found this company online and thank you for helping me choose the right remote that I needed to replace my old one for my garage door opener. It was easy enough to set up and works great. Thankyou!

Date of experience: November 21, 2021
Mississippi
3 reviews
0 helpful votes
Follow Joe V.
Unfollow Joe V.
Send Message
Share Review
Report Review

Order took 2 weeks
August 6, 2019

I ordered a part on 5/6 and didn't get it until 5/20, my gate would have been out of commission for 2 weeks if I didn't have a spare gate arm from one of my other gates. I would have expected at least the shipping be refunded since it took so long. Once I got the part, I was able to install it and it worked great afterwards. Once you have an automatic gate, it's difficult to do without it, I feel bad for anyone with out a spare arm that would have had to wait 2 weeks for a part to fix their broken gate arm...

Date of experience: August 6, 2019
The G. GateHouseSupplies Rep
over a year old

Hi Joe,
Sorry about the delay on that order. I do see that you ordered it on the 6th and we shipped in on the 14th one week later. The extra time for delivery was USPS. Unfortunately, sometimes we do run out of stock on items and we have to wait for the replacements to arrive. I'm glad it worked out for you when installed.

Overview

GateHouseSupplies has a rating of 2.7 stars from 436 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GateHouseSupplies most frequently mention and logic board. GateHouseSupplies ranks 1st among Garage Door sites.

service
42
value
65
shipping
67
returns
6
quality
73
This company does not typically respond to reviews

Instant Feedback

9,488 reviews