Parts are listed as in stock then after your transaction they are actually not in stock, they send you a tracking number to make you think everything is ok but its not. Then as time goes by no parts and the tracking number doesn't work, your tracking number has been cancelled, you call and are told inventory changed and now your parts have to be ordered. Your told it will be 10 days so you look on their site and it still shows in stock, this was the first sign of dishonesty. When the parts finally show up one is damaged to badly to be used, when i call in for a exchange i speak to the rudest smart $#*! in customer service history, Brandy tells me that i should just keep the part because it is such a hassle for her to deal with and most people just use the damaged part. I tell her no that i want a exchange but she pushes back again, she tells me she will not send out a return slip nor send a replacement part for a couple weeks until she contacts the carrier and makes a claim, It continues to get worst, I ask to speak to a supervisor and she tells me no, I can only speak to her, so i use the site contact to reach out to a manager and she intercepts my contact and replies " I SAID YOU CAN ONLY SPEAK TO ME ' this is crazy, Now the security gate to my home is down for over a month and i cant speak to a supervisor. Now i had to contact American express and am dealing with this now. WHAT A HASTLE OVER A DAMAGED PART, replace the part and move on, this stuff happens, don't buy here absolutely no customer support, just a money grab and leave you hanging.
Just what i needed! Unfortunately the bolt head broke during install but these days with parts that happens sadly.
The kit
Exceeded expectations everything needed to fix issues as they arise!
A bulletin came up as I was finishing my order and offered free shipping for orders over 50.00. I clicked on it but it did not take the shipping cost off. Order #******* Wish it would have worked. Long delay from order to shipping with no communication till I complained then responded that they ran out of product. Communication increases customer satisfaction especially on internet purchases and honor offers. Thank you
A bulletin came up as I was finishing my order and offered free shipping for orders over 50.00. I clicked on it but it did not take the shipping cost off. Order #633920 Wish it would have worked. Thank you
I really appreciate how they list the different models of garage door opener that each replacement part will fit. Eliminates the guessing game. Very helpful. Will be back here for other parts to appliances.
I've used Gatehouse several times. Always quick and fair prices in my experience. This time when they realized they were out of inventory on a product I had chosen they called me with an alternative. Once I said yes they shipped out the same day. Really great service!
I needed a part and these guys saved the day. And when I had questions they were quick to answer, and were very friendly while helping. Delivery time was super fast too. We'll use them again for sure.
My garage door gear replacement parts arrived in just a few days and they were a perfect fit for my Sears Craftsman unit. Price and shipping were reasonable. Installed them myself based on YouTube video DIY videos. Saved a lot of money, no doubt.
Simply filled out tax exempt forms, waited less than a day and ordered.
I had to ask for assistance with the tax forms, and was contacted within an hour. I would highly recommend ordering from Gatehouse.
So glad I found this company online and thank you for helping me choose the right remote that I needed to replace my old one for my garage door opener. It was easy enough to set up and works great. Thankyou!
I ordered a part on 5/6 and didn't get it until 5/20, my gate would have been out of commission for 2 weeks if I didn't have a spare gate arm from one of my other gates. I would have expected at least the shipping be refunded since it took so long. Once I got the part, I was able to install it and it worked great afterwards. Once you have an automatic gate, it's difficult to do without it, I feel bad for anyone with out a spare arm that would have had to wait 2 weeks for a part to fix their broken gate arm...
Answer: I think if you know for sure what part number you need and they ship you the correct part (and it works), then you should be fine. Personally, I wouldn't buy anything from them again,
GateHouseSupplies has a rating of 2.7 stars from 436 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GateHouseSupplies most frequently mention and logic board. GateHouseSupplies ranks 1st among Garage Door sites.
Hi Joe,
Sorry about the delay on that order. I do see that you ordered it on the 6th and we shipped in on the 14th one week later. The extra time for delivery was USPS. Unfortunately, sometimes we do run out of stock on items and we have to wait for the replacements to arrive. I'm glad it worked out for you when installed.