GEICO

I would definitely not recommend Geico to anyone seeking recommendations for auto insurance. After spending an exorbitant amount of time on the phone with customer service, and being reassured by two different agents that my claim was fully covered, and the auto body shop having my husband's car for nearly a week waiting to begin the work, Geico at the very last second informed me that my claim wouldn't be covered. We've wasted so much time with the car sitting at the shop and so much time going back and forth with them on the phone, and they've been nothing short of a nightmare. I'm not sure what kind of business can get away with telling a customer TWICE that something is covered and then just randomly backing out at the last second but it's certainly not one that I'll continue giving my money to. Now I have the pleasure of spending the day searching for new auto insurance because this isn't a matter of policy, it's a matter of failing to deliver on a promise that was made by TWO different employees and a "manager" stepping in and reneging at the last second. This company is unreliable and dishonest, AT BEST.

I have 2 vehicles with Geico. I had 4 at one point and will cancel the remaining two in the next two months. Every time I try to interact with this firm I get uninformed kids online, all who are trained to smile and deliver nothing.
Every time I checked online, they failed to provide what I've asked for. TWICE over the past 3 months I found gaps in the coverage leaving me exposed.
Horrible horrible horrible company.

Geico is one big rip-off! Quoted one price on my BMW and then when went to make purchase it was 500 more! They wouldn't have any compassion even though im sure the recorded phone call made my claim valid. The worst customer service experience I've dealt with in years. Never again, I'll do the hard work and move on.

The worst insurance you can take! I have more than 10 years with geico and have one accident and they told me that they are not covering! And I have "the best coverage" I feel stupid and cheated! Please don't get insurance in this company!

I have been with geico for a few years rates have been going up and I looked for better prices elsewhere. Switching to progressive I canceled my policy on November 13. On November 27 they took $427.00 out of my bank and I was charged a $35.00 overdraft. I am on a fixed income and did not figure on that money coming out of my account. Geico now tells me it's no their fault cause I was on auto pay, and in today's computer age they tell me they didn't get the letter in the mail in time for the billing. Everything is done by email today so I don't understand how a letter was in the mail.? Have been trying to speak to a manager, made 2 appointments and neither appointment did I get a call back.

Never in my life have I dealt with a company that goes up on your payment 3 times a year! I'm not making more money on my job but they continue to go up! Why? My insurance is more than my car note! I was billed for February and it was still December! Was told that I could get more time to pay my bill if I got off auto pay and it was a lie! Ion understand! They lied to me and now I'm going to have to let my bills get behind because I have to pay them 944 this month and I just paid them 944 last month! So sad that this company treats their customers like they don't have other bill and jobs aren't paying more! I cant wait to leave them!

Why must this company oversaturate with their feel good, fuzzy commercials, then rip off their customers with lowball estimates?
My 22 year old daughter was taken advantage of, with a recent accident in a heavy snow storm, here in Buffalo, NY.
She got an estimate for $2700 damage. Upon calling Geico she was told- ohhhhh! We make it so easy! Just take pics and send, we'll get your estimate right away! They told her they were giving her $1,000, after her $1,000 deductible. So, my daughter would need to come $1,700 out of pocket, to get it fixed, as per their $2,000 bogus estimate. Absolutely disgusting. She pays for the insurance and your billion dollar company tries to rip off a 22 year old. You should be ashamed!
I'm calling my attorney first thing in the am and we'll start shopping around a new insurance company. I'll be sure to post on my personal page as well, with over 600 friends.