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Gettransfer

How would you rate Gettransfer?
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Greece
1 review
0 helpful votes
Follow World T.
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Do not use this company, they are scammers, they have been paying me €770 for the transfers I have made for a year and their response is always the same.

Dear Partner,

We would like to inform you that there will be a slight delay caused by a payment transaction issue. Rest assured, the payment will be completed shortly.

Best regards,

GetTransfer.com Carrier's support team

Scammmmmm!

Date of experience: January 24, 2025
GetTransfer m. Gettransfer Rep
2 months ago

Dear Partner,
Thank you for your feedback! We kindly ask you to send an email with your inquiry to our finance department at partner@gettransfer.com to investigate your issue and proceed with payment as soon as possible.
Carrier Care Center, GetTransfer.com

Switzerland
1 review
0 helpful votes
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‼ Warning to all drivers and transport companies! ‼

I have worked with GetTransfer for a while. At first, they paid for completed trips, but recently, they completely stopped paying me! The last payments I was supposed to receive have not been made, and I am not the only one – I know other drivers who are facing the same issue.

The system is simple: they take the money from the client, but we, the drivers, end up doing the trips at our own expense and time, without getting paid!

What happened?

My payments have been overdue for more than a month despite their 3-day payment policy.

I have sent several emails, including a final legal warning. No response!

I have called their support team multiple times, but every time I mention the unpaid amount, they hang up on me!

They ignore all attempts to communicate and refuse to give any update about pending payments.

Conclusion:

🚨 GetTransfer starts off by paying, but then they stop completely! They continue collecting money from customers, while drivers provide the service at their own cost, without receiving their payment.

If you are a driver or transport company, be extremely cautious working with GetTransfer – you might end up working for free!

If other drivers have experienced the same issue, please leave reviews and share your story so we can warn others!

Date of experience: January 3, 2025
GetTransfer m. Gettransfer Rep
2 months ago

Dear Partner,
Thank you for your feedback! We really want to look into this situation.
Please provide more details about what happened, including additional information, to our support team at: partner@gettransfer.com.
Once we receive the information, we will review everything and get back to you!
Carrier Care Center, GetTransfer.com

Germany
1 review
0 helpful votes
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OVER EXPENSIVE CAB AGGREATOR THEY CHARGE APPROX 40 PERCENT HIGHER THAN NORMAL FARE FOR ANY PLACEI had a terrible experience with GetTransfers. First of all, their charges are ridiculously high compared to other services. What's even worse is that despite paying in advance, the vendors on arrival still ask for payment! It seems like GetTransfers is not paying them properly, and they leave you in an awkward situation, forced to pay again or risk missing your transfer. This is completely unprofessional and unacceptable. I would strongly advise avoiding this service. It's a headache you don't need!

Date of experience: December 14, 2024
GetTransfer m. Gettransfer Rep
3 months ago

Dear Customer,
Thank you for your feedback! Every voice matters to us!
If you have a specific case where something went wrong, please send your booking number to our email: feedback@gettransfer.com
Once we receive the information, we will review everything and get back to you with a response.
Customer Care Center, GetTransfer.com

Ukraine
1 review
0 helpful votes
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Very convenient
March 20, 2025

For us, it was important to have a guaranteed pickup at the airport, and Gettransfer delivered. Excellent service.

Date of experience: February 17, 2025
GetTransfer m. Gettransfer Rep
2 weeks ago

Dear Customer,
Thank you for your feedback! We're glad we could provide the reliable airport pickup you needed. Looking forward to serving you again!

We also recommend visiting our travel blog: https://blog.gettransfer.com/transfer-tips-lifehacks/

Best regards,
Customer Care Center, GetTransfer.com

Lebanon
1 review
0 helpful votes
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A Scam
October 25, 2024

September 2024
Booking number: *******
- I booked a trip from Adana to Cappadocia
- The price was falsely advertised intentionally to lead me to book with the website.
- A FRAUDULENT behavior by the Company/ operator who managed the posting.
- The post intentionally omitted the cost of fuel for 6000TRY (175$) for the trip and after booking I was informed of it, therefore I had to cancel based on their support direction.
- The amount has been refunded to my balance which is obviously useless since gettransfer do not operate in my country of residence nor in countries that I frequently visit.
- I have contacted support numerous times, but all my requests have been unprofessionally ignored.
- The ripped me off of an amount of 265.56$.
- I strongly advise not to use their services, it is probably a scam that they commonly use.

Date of experience: October 25, 2024
GetTransfer m. Gettransfer Rep
4 months ago

Dear Customer,
Thank you for your feedback. We regret to hear that we fell short of your expectations. To help us address your concerns, please provide your contact details or booking number to our email: feedback@gettransfer.com so we can follow up directly.
Thank you for your cooperation.
Best,
Customer Care Center, GetTransfer.com

Turkey
1 review
0 helpful votes
Follow Oguz K.
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I have been a driver for GetTransfer.com since 2019. However, since last August, I have not received payment for the transfers I have completed. I have sent multiple emails and made numerous calls to GetTransfer.com, but each time, they have stalled me with empty promises of payment.

At this point, I can't even afford to maintain my vehicle. Unfortunately, I recently learned that GetTransfer.com has not only failed to pay drivers in Turkey but also in several European countries, including Belgium. As a result, some drivers have started demanding payment directly from customers—and in some cases, even forcing them to pay.

This company is completely unreliable and unprofessional. Don't be fooled! Avoid using their services at all costs, or you risk ruining your vacation, your trip, and even your peace of mind.

+2
Date of experience: September 1, 2024
GetTransfer m. Gettransfer Rep
2 months ago

Dear Partner,
Thank you for your feedback! We would like to improve the experience of drivers, so we need some additional information for that.
Please write in more detail about what happened to our support service at: partner@gettransfer.com
We will check all the information and get back to you with an answer.
Carrier Care Center, GetTransfer.com

Florida
1 review
0 helpful votes
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Above and beyond
September 8, 2024

The service was above and beyond, after the Tampa Bay Buccaneers game Dima showed the best ingenuity in finding us to pick up when the police closed all the roads in the area of ​​Raymond James Stadium. 10 stars for the driver. We were very pleased with the service. Go Bugs

Date of experience: September 8, 2024
GetTransfer m. Gettransfer Rep
4 months ago

Dear Customer, Thank you for your feedback and positive review. We truly appreciate it! Most likely you made a mistake in rating, please put the correct number of stars. We would be delighted to see you again among our clients!
Carrier Care Center, GetTransfer.com

Guatemala
1 review
0 helpful votes
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Ridiculous
August 16, 2024

Tried to charge me $50 additional because the driver OFFERED to drop me off three doors down from the drop off location. Absolutely never using this service again. If you use this service get out of the car at your designated drop off location. In my situation, my airbnb did not show up on GetTransfers map, so I selected the nearest public hotel. When we arrived, the driver offered to take us 3 doors down to our airbnb. I didn't realize they would later try to ask me for $50 for the 90 meter difference. Good luck and beware when booking with this company.

Date of experience: August 16, 2024
GetTransfer m. Gettransfer Rep
4 months ago

Dear Customer,
Thank you for your feedback! We really want to look into this situation. We need additional information for that.
Please write your booking number to our email: feedback@gettransfer.com
After that we will get back to you with an answer as soon as possible.
Thank you for your understanding!
Customer Care Center, GetTransfer.com

RU
1 review
0 helpful votes
Follow Galina K.
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Used GetTransfer while traveling abroad. Quickly placed an order through the app, the driver arrived on time, drove me to the hotel without any problems. It is convenient that you can choose a car according to the number of passengers and luggage.

Date of experience: July 4, 2024
RU
1 review
0 helpful votes
Follow Tamara O.
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GetTransfer is a very convenient service! I used it several times in different cities, everything was always perfectly organized. The drivers are polite, the cars are clean and comfortable. Especially convenient that you can choose the type of transportation in advance and add additional services, such as a child seat. I recommend!

Date of experience: July 4, 2024

Overview

Gettransfer has a rating of 4.5 stars from 694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gettransfer most frequently mention excellent service, return trip and friendly driver. Gettransfer ranks 1st among Moving Service sites.

service
603
value
372
shipping
175
returns
119
quality
428
This company responds to reviews on average within 14 days