Terrible as per review - they took my money, for something that was out of stock, didnt post, didnt let me know until I contacted them two weeks later - and no refund offered!
*Since complaining online, they have now offered a refund****
Easy to buy, just what we wanted and delivered on time, but a lot of trouble with your email system of trying to enter codes sent [to let me say where to leave if we were out] and always showed up as invalid. I did it 7 times and was very stressed out by the experience.
Hi Suzanne,
Great to hear you love your item. Sorry to hear your experience wasn't so good. We'll try and get our web designer to make the input fields clearer for messaging... this could also help out other wanting to do the same.
Easy to navigate, good buying experience
Very simple ordering process, well thought out website, with an extensive catalog.
Prices were very reasonable, and shipping arrived when it said it would.
Great experience
Very smooth and easy transaction, goods arrived in a timely manner
Thank you so much, Ross! We're thrilled to hear that you had a smooth and easy transaction and that your order arrived on time. Your satisfaction is our top priority, and we appreciate your support. We look forward to serving you again soon!
We only purchase our Judo Gi's through the Grappling Store because of their fast and easy online processing. Every experience has been very satisfying. Follow up communication is always prompt and solution focused. They have the best quality products, speedy delivery and very helpful staff. We wouldn't go anywhere else for our grappling needs!
The Service Experience is outstanding and the product is of Great quality. Seems to be made with durability. Would definitely recommend to others in need of Martial Arts Supplies
Hi Edward,
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our service outstanding and that the martial arts product exceeded your expectations in terms of quality and durability.
We take pride in providing excellent service and offering products that meet the needs of our valued customers. It's fantastic to know that we had the specific item you were looking for when other stores did not.
Your recommendation means a lot to us, and we truly appreciate your trust and support. If you ever have any further needs or if there's anything else we can assist you with, please don't hesitate to reach out.
Thanks again for choosing us, and we look forward to serving you in the future!
Best regards,
The Grappling Store Team
Took some time due to covid but once stock was in, email sent to let me know it was available. I ordered the wrong size but it was promptly sorted. Phone call from warehouse to rectify order. Awesome job.
Order arrived really quick. I'm impressed with the speed and got my order the next day. The Fuji Sekai Gi is awesome. Great cut Gi and excellent material. Cool Gi bag also.
Love the mat and delivered quick and efficient delivery. The item is convienant to roll up and use anywhere in the house and doesn't slide around when doing drills.
I've bought two suits this year for my son and husband. Service was fantastic, response time amazing and couldn't do enough to help.
Overview
Grappling Store has a rating of 4.9 stars from 30 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Grappling Store most frequently mention and fast delivery. Grappling Store ranks 18th among Sporting Goods sites.
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Grappling Store - Helping Build Better Athletes since 1998.
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- Laverton North, Victoria, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brett,
We sincerely apologise for the inconvenience you experienced with our service. Your feedback is valuable to us, and we deeply regret any frustration caused by the delays and lack of communication.
We understand the importance of timely updates, and we are genuinely sorry that we fell short in this instance. Rest assured, we take your concerns seriously, and we have since addressed our internal processes to prevent such occurrences in the future.
We appreciate your patience and the opportunity to make things right. We also tried to help resolve this via our resolution centre but we got no reply from you. If there's anything else we can do to regain your trust or assist you further, please don't hesitate to reach out.
Thank you for bringing this to our attention, and we hope for the chance to serve you better in the future.