After numerous attempts, and given false tracking numbers, I realized my order was never shipped and you speak to bots on their "help desk" they have no phone number for customer service. This company needs to be shut down. Absolutely awful. I have been in contact with my credit card company for fraud dispute
Easy order process and the dress was delivered sooner than expected.Happy with alterations made accurate to what was ordered. I was surprised the dress arrived in a small plastic bag very creased.The dress itself is lovely.
The dress on the whole is lovely. However the bust pads are too high. Will have to see if I can get someone to alter this. I paid £15 postage which I thought was a lot. When the dress came it was just in a small plastic bag. With how much it cost I would have thought some thought would have gone into how it arrived. Plus it was just left in the recycle bin. The material smells awful. I was really excited about the dress when I ordered it but I find myself very unhappy.
I used to measurements to know what size to order. I had even ordered a size smaller so it would have a tighter fit because it was supposed to be a tight fitting dress. The dress came in and was very loose fitting on me.
They are very good with keeping you updated. I really highly recommend. The dress I ordered was so totally amazing. I ordered a size 18 which is a size up from me but it came so so small but totally my fault not there's as I didn't look at the size chart. Not realising I couldn't send it back. But the dress was totally stunning I've now ordered another one and I am now having it custom made. But anyone that reads this the dresses are amazing and so beautiful I really really recommend
The dress is absolutely stunning and tailored to perfection! I'm very happy with it and can't wait to wear it on my wedding day!:-)
*******% I recomend to buy from this website!
Took a chance ordered my dream wedding dress and I was not disappointed arrived earlier than expected and fits fabulously made with great quality materials cannot wait to wear on my big day
Wow from ordering to delivery very satisfied with my experience
My dress is stunning and fits perfectly glad I went size down just waiting for the big day now
The dress I ordered was awful when i tried it on,looked like a sack of spuds really upset to say it was a wedding dress.emailed company to ask how I send back & get a refund to be told no refunds!
I bought this and it was trio small but to return it would be astronomical shipping fees. So it's essentially non refundable…
Answer: Virtually impossible to speak to anyone or get any sense from them
Answer: Please do your research as this company has operated under several names previously
Answer: You will be lucky if you get hold of them and if you do, they fob you off with a 5% refund and that's even the case when it's their fault. I was advised by them that if I wasn't happy, then sell the dress!,
Hebeos UK has a rating of 3.7 stars from 1,130 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos UK most frequently mention wedding dress, good quality and fast delivery. Hebeos UK ranks 7th among Wedding Dresses sites.