I had a good experience with ordering from Hebeos for my bridesmaid dress. The only thing i think could be improved is the measuring. I used my measurements and selected a size that matched it the closest. If I knew I could have manually entered my measurements for a more personalized fit, I definitely would have gone with that option.
I will say I was hesitant at first due to the bad reviews. However, I decided to give it a try and I'm so happy I did. The dress came before the expected date, it was described and pictured perfectly. The only thing I had added was a hook on the back so I could carry the dress on my wrist and got it pressed.
The dress was delivered sooner than expected, and the quality was better than I could've imagined. I would highly recommend anyone looking for great quality for reasonable cost, this is an excellent place.
Ordered a dress when I received it it had a stain on it and they wanted me to have it cleaned. Then I said I wanted to return it and they only wanted to give me some of my money back. Do not order anything from this company
I requested a refund after 3 weeks & not items. I was told my order had been processed & I could not get a refund. Now almost a month later than my original request I still have not received the order. I needed the items for a wedding.
Their website is user friendly, I was able to order my dream dress without any problems. My dress arrived earlier than I thought, it was a pleasant surprise and to top it all, the dress was exactly like on the picture on their website and might I add that I look amazing in it and can't wait for June to show my husband
I searched and sesrched for just the right dress. Finally I stubble upon Hebeos site
I said yes to the dress I ordered. But when I received it and tried it on I was disappointed. It didn't fit. On top of that trying to send it back was of no avail. Company told me several times to donate the dress, use it for another event or take it to a seamstress. Lastly if return at my expense I would only get 23% refund. I am distraught with this purchase and this company. This was supposed to be my dress for my big day. I am very displeased. 😢 A dress I can't do anything with.
The dress does not fit at all and is poorly made and when I asked to return it I was told that I would get a discount for future orders which will never happen or get a discount rate for returning it at my expense
Satisfied with the delivery time, the dress, the price, the fit - being able to get my dress sized exactly to my body left me with a small alteration which was not a big deal. Very happy with everything would recommend!
Hebeos is saying they won't take their too small merchandise back. I was told to donate it, pay to have it altered when I spent $145 + shipping and taxes for a total of $162. They claim if I return the dress and restocking fee, cleaning fee, and a sanitizing fee will be deducted from my refund. Also, I the consumer will have to pay for the return of the dress. I read their return policy thoroughly and none of this is mentioned. I would NEVER order anything from them again, EVER! I wear a size 12, I'm 5'3" and I weigh 160 lbs. I ordered a size 14W because of my buttocks and hips. The dress wouldn't even come over my buttocks/hips. I ordered a size up and wide trying to be safe and that still didn't work. I wouldn't order anything from them ever again. I'm going to contact the Better Business BUREAU about this company, horrible experience!
Overview
Hebeos has a rating of 3.2 stars from 4,877 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hebeos most frequently mention beautiful dress, good quality and timely manner. Hebeos ranks 3rd among Wedding Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members