HiBid

The site offers great products and an ease of use. Where it falters is the unrestricted ability for sellers to add shipping and handling without itemization or dispute. I purchase from here, private sellers, and the huge auction app. The private guy pads it the most and uses mailers designed for the comics I buy. My cost is $10 for a shipment of up to 11. The bay can run from any 5 to 10 for the equivalent with some sellers pushing it to 12. But hibid just had a seller charge $30 for shipping 3 comics with no explanation and no break down in the shipping terms. This is way over market rate. Another auction charged me about 13 for an oversized box, which was market rate. Too much leeway to pad the charges without a buyers right to dispute.

The bidding is easy. I see they took my money but I did not get an itemized invoice which I find very troubling. Have no idea what the breakdown was of the items versus commission, tax, etc... I did not see any way to contact HiBid to question.

During loading my brother comment the need for cleaning the expensive bed set and several other wooden items I had purchased. I asked why? He said they had mold on them. And when we loaded them we found several pieces had water damage on the bottom. None of this was disclosed in the descriptions or the photos. All together I spent $335 on the auction, plus renting a haul, drove in white out and blizzard conditions to pick it up after being told pick up was today no matter the weather, and had to wait for someone to get off work to help me load things. Hopefully the first auction items that are being shipped to me don't come damaged as well...

I recently made a bid and won several items on different lots. One suggestion would be to have specific and defined fields for information such as product new or used and buyer premiums. This way would be harder for sellers to hide this information in the description, etc.

I have seen online auction sites that I thought about bidding on something but was unsure of how the process worked exactly. Hibid makes it easy to search for a particular item or browse auctions and bid. No hidden fees or fine print to read.

I have called customer dozen times throughout the last couple years since I've been doing doing actions online, mostly for fraudulent auctioneers that I never receive the product, but they took my money. When I call there is nothing you guys can do except try to contact the auctioneers which I have done. I feel like if you are going to have people bid on your platform, we should be protected in someway. There has to be something that can be done. I've had a dispute at least seven times with my bank because of different auctioneers. Your customer service is friendly on the phone, but unfortunately, they tell me their hands are tied until you guys change the way you do business and establish something different to protect the customers. Also auctioneers rate us unfairly at a retaliation sometimes and then we don't get a opportunity to bid with other auction companies, there is no option for us to see ratings on options unless it's off of the platform

Screen touch sensitivity a problem, lost out on numerous lots because it far too slope to respond!

It's only gotten worse over time!

I just gave up trying, it's enough to upset and turn one off!

It needs to be recalibrated!

I enjoy using Hibid more than other platforms. I find it is nice that I can keep track of current and past bids, along with watched items, with ease. I've noticed other auction sites do not have the same feature.

My wife and I enjoy the online auctions. It's been many years since we were had an auction in person. Your platform is easy to understand. The transactions are quick. Thank you high bid for being there for us.