Hilton Hotels & Resorts

The internet is worthless. Speed test shows only a 10! Terrible! We have to use our phone hotspots!
Price for the room is double the cost of what it should be for the lack of quality etc!
Lighting in the room is bad or non-existent.
Kitchenette has zero lighting! Wow!
Bathroom is very dim and needs more lighting!
Room is dated for the 1980's
Front desk says we should up-grade our internet for an additional cost! Totally unacceptable!
Front Desk is totally useless on all issues!
No exhaust fan in bathroom. Ridiculous!
Cigarette smoke from the adjacent room infiltrates into our bathroom.
Owners should consider closing this place. Yes its that bad!
We could not book an alternative because it's a Holiday Week. We are trapped!
The most terrible room I have ever booked in 50 years! I would never recommend staying here!
NO HOT WATER because of others on this top floor probably taking shower! Wow! Stupid!

Stayed at a Hilton property for almost a week and there was constant loud noise throughout the hotel 24/7. Employees could care less. The only thing most businesses are looking for nowadays is money. Who cares about your experience there. I will never stay at another Hilton. I could see that they have been trying to make some effort to upgrade the hotel some but it doesn't remedy hearing every annoying noise in the hotel. The hotel claims I'm lying about it. Spend a day and night in one of the rooms and see for yourself calling me a liar. Oh. You must wear your hearing aid because if you don't you won't hear anything and I can assure you I do not wear hearing aids. Don't need them. I can hear all the beating, banging, and slamming just fine.

My husband had a recent serious surgery. We accidentally left a smaller bag of medical supplies and essential medication. I was sent to a second party in able to have my items returned. The price to get it back in a decent time was almost $80-$60 to get my medical supplies returned. Essential medical supplies in order to keep my husband from complications. Light and easy enough to toss in a postal shipping bag. I did not have the extra money to spend. My husband has been out of work. This is a terrible hardship. I am a honors member and will never stay at any Hilton Hotel. Told front desk at Hampton Inn, Irving Texas the same. No apology and not one finger lifted to retain a customer. Nothing. Beware. Don't leave on thing you need behind.

I actually got con in getting the hotel and resort packet and ever since then it has been a nightmare, not only they did not tell you everything up front with anything just adding fees, ( I have not even used my point yet) but when you call the call center is worse no help really a bunch of running around for something that could be so simple, they don't return your phone call or emails. I could go on and on abut this, I personally don't see it worth it and if it didn't mess up my credit I would love to walk away and spend my money on a Air B&B. They sell you a easy dream of easy way to have a vacation.

Systemic rudeness at the front desk. Employees impersonating management. Management didn't care. When the customer care people were contacted they were even ruder. I can't believe how low Hilton brands has sunk.

Couldn't make my reservations because of a blizzard in Chicago. So I cancelled my reservation since my flight was cancelled. Called them to ask about a refund and they said no. That I didn't cancel before the cut off time.
No $#*!s given that it was totally out of my control. Shame on them for not considering weather and cancelled flights for their customers. I'm out over $500…

I made a reservation on hilton.com for the 11th of the month and received a confirmation for the 12th. Customer service stated they would have to charge me $25 to change it. He also explained top of the $25 it was also $22 more for the 11th. The agent then told me if I booked 2 nights I could avoid the fee. I only need the room for one night. Why would I pay for two? I do not know what kind of scam booking is running, but I travel to visit family frequently and I will never stay at this or any other Hilton again.

I had made a reservation for the Hampton by Hilton St Charles Ave in New Orleans LA to stay one night and to leave our vehicle at the property while we were on a cruise. When making the reservation I was told that the parking would be $10 a night. I called a few days before the trip to confirm and to ask about a shuttle and was told that parking was $20 a day. When I told them that is not what I was told and the only reason I booked with them was because they assured me parking was $10 a day. They simply said I was misinformed and the person was going off past information and they would not honor it. They did refund my money. I am not willing to support a company that does not stand behind their word, or try to make it right.

Visited Hilton at 2 Meadowlands Plaza, East Rutherford, NJ.They wouldn't let us check in until 4:45 even though check in was at 4. We were there at 3:55 and they told us to return at 4! Our rooms weren't available. Finally at 4:45 we got a room. There were people in it already, Finally got a room and it was 79 degrees all night. Hotel knew of the issue and nothing was done. We will never stay at Hilton again. The desk staff was indifferent and seemed to care less about our issues. When I called Hilton to complain they said because I booked at reservation desk.com there was nothing they could do. I thought I booked at Hiltons reservation desk.

For years now I have been using Hilton for just about everything related to my stays. I have been traveling domestically AND internationally, and it doesn't matter. These hotels are reliable, clean and packed with perks. They are friendly, dedicated, and go above and beyond. Iv'e never felt taken advantage of or swindled like some "perks" programs, and I truly believe that this is THE website for new travelers. You can help yourself or a loved one book a memorable trip that makes everyone feel safe, seen, and satisfied! I keep coming back, and probably always will.

-A