Overview
HotelPlanner has a rating of 4.2 stars from 1,519 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Very friendly, kind, courteous, and charming
Character 50 49,48 47,46 45,44 43,42 4140 do I have enough characters yet? How is this part of the survey the worst part having to fill in all the characters if I had known that I probably wouldn't have bothered
I was unfamiliar with the area I was going to and I I am traveling with a small dog. Sean could not have been more helpful. He went above and beyond what was necessary to find me a place that would accommodate pets and I had some other confusing issues since I didn't know exactly where I was going and what it was near anyway he was just amazing😘
Hello Jill,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Sean, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Called Asheville Hampton Inn on Brevard road for the coming weekend and spoke with Alex. What a great experience. He was very accommodating and professional.
He covered every detail in the reservation without being all drawn out. He was pleasant and friendly and I appreciated it very much.
Went over my questions on amenities and facility.
My many thanks for the professional way he took the reservation. If in the future anyone who has the pleasure you'll understand.
Thank you Alex
Bruce
Greetings Bruce,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Alex, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
In the beginning of my conversation with Crissa, I asked her if she was actually answering the phone at the hotel I wanted to stay at and she clearly told me YES. That turned out to be a lie. I also told her I did not want cancellation protection. Crissa said she was not going to charge me for that. But she still tried to charge me that fee and I caught it before the credit card charge went through. This lady lied to me twice and I don't appreciate that.
Good Morning Rickey,
Thank you for bringing this to our attention, I'd love to help! I am having a hard time finding your reservation with the information provided, please provide me with the itinerary number beginning in H. Feel free to escalate it to me personally at Melanie.Planelles@HotelPlanner.com!
Kindly,
Melanie Planelles
Melanie.Planelles@HotelPlanner.com
Destiny was able to get me a reservation close to. Salem (final destination for night) and I was very glad to get off the highway after a 10 hour drive! Polite, spoke English and explained whole process. Never been to Albany so had difficulty trying to get into motel and then computer not working. If no reservation in advance, might not have been able to stay (10:30 pm).
Hello Sue,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Destiny, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Claudio was very enjoyable to talk with. She took care to ensure my specific reservation information was understood at my destination hotel by calling and confirming information omitted by reservation agent. Although this may or may not be of any significance upon my check-in, her taking time and showing concern to act on the matter was admirable.
Hello Steve,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Claudio, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Mildred was absolutely fantastic! Her kindness was truly exceptional, and her wealth of knowledge was impressive. She not only helped us navigate our options, but she also secured us the absolute best rate available! What an amazing experience!
Hello Lisa,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Mildred, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Called and spoke to someone specifically about their being a pool because I'm taking my kids and some sites showed a pool and some did not. The person I spoke with said "yeah! There's a pool". I've come to find out that the entire reason we booked it (the pool) Is unavailable. Worthless waste of money!
Greetings Dulcie,
We apologize for this interaction! Please feel free to reach out to me with any further questions or concerns and I’d be more than happy to further assist you. Feel free to reach out to me personally at Melanie.Planelles@HotelPlanner.com!
Kindly,
Melanie Planelles
Sarah Jane helped me with a last minute reservation for the Dallas Southlake area. Despite that being a shortage of hotels, Sarah Jane effortlessly relieved my concerns by finding my family and I appropriate lodging. She saved our trip
Greetings Rozell,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Sarah Jane, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Called for a room at her hotel & they were booked but she immediately checked the area & found us one of the last rooms in town, booked it over the phone & we arrived with a hotel room within the hour. She was our hero! Thank you from your friends from Northern Michigan
Hello Erin,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rent,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles