Jaanuu

I ordered some scrubs for Christmas, my order was confirmed and I was really excited to try some new scrubs, well it didn't go as planned, they had some issues and didn't have available 3 of the 4 items I was purchasing, they sent the only item it was available and it was terrible, I contacted the customer service to get a refund and didn't get any solution to my problem, not purchasing ever again from that website!

Placed an order for scrubs May 9. An attempt at delivery was made on a Sunday, May 14. As of today May 23 I have yet to receive my package. They have kept changing the dates over and over again and there is no tracking system in place or at least not one that works. Customer service is essentially nonexistent. To make matters worse they use a delivery system called "on track", which is an absolute joke. Needless to say you can't speak to a human being. I will NEVER purchase anything from these clowns again.

If there was zero star rating I would give them zero! I placed my orders on December 28 and it's been 2 weeks no update on tracking info, USPS did not receive the item yet, 7 days ago I emailed them and they blamed on usps and asked me to wait, I emailed them back since then 6 days in a raw stating that usps did not receive the item and probably it's lost there is no point to wait no more, either return my money or resend the items, so 6th day of emailing them and NO reply yet! They are ignoring my emails! This is unbelievable! I would not recommend anyone to buy this brand! The customer service is horrible! I'm very upset and disappointed!

I ordered my 1st Jaanuu scrub last week and they offered on the website a free express shipping. Within 3 days I received it and OMG it's the best Scrub I've ever had. And this is based on experience since I've tried Figs, $#*!ie's, Mob, & some more local brand thats offered by a friend. But JAANUU is Totally so Underrated. They have tons of options for colours, designs, & Measurements. Just a quick tip, when you're buying a top scrub scroll through the images and look at the exact bottom scrub, then buy it with that. Also make sure to read every options very clearly since the measurements are stated already, and you'll receive an almost fit just for your size scrub suits. I'm definitely buying again!

Decided to give these scrubs a try. Never received an order confirmation and when I tried to get ahold of customer service it is an absolute disaster with no response. The site even states that I don't have any orders? So I have no way of tracking my order because I have no number. They did pull the payment out of my account but I have NOT heard anything from them since. I will NOT be ordering from this company ever again!

I purchased the correct scrub tops that were nonrefundable and they delivered and changed the size of the scrub tops I wanted when I presented my case of wrong items on their part, they told me my items were non-refundable and gave me a $15 discount instead of correcting their mistakes or refunding me.

Their phone is disconnected and I have talked with two representatives via email who have said the same thing about nonrefundable then marked the case closed and resolved with no replies back after not considering my issue solved.

Jaanuu does not have a customer service phone number, which is absolutely astonishing. Wine color is much darker than pictured. They photo presents a bright rose/crimson red but the actual color is dark brown red. Very misleading. The relaxed fit pants drawstring is NOT elastic, therefore you have to untie and tie them every time you go to the restroom. The top arm holes are too tight. I'm very disappointed, especially for as expensive as they are. I responded to their email to write a review on their website, turns out they only PUBLISH GOOD REVIEWS, which is very dishonest! My review was never posted.

I need to be honest. Stellar service. I work in dermatology and we had a way to get these scrubs through our work and I ordered online and the shirt was too small in the arms but fit overall. I messaged the customer service rep and they were out of stock to replace because they were final sale. Not only did they work with me to figure out what I needed but they sent me an entire new set of scrubs in a different color in the correct size I needed because the color I originally ordered were out of stock. I'm really impressed. Thank you.

Great quality, stylish designs, and fade-resistant fabric. My only gripe is that the shipping takes at least one week and tracking the package doesn't have any updates. Overall, I am satisfied and will only wear Jaanuu scrubs. I am 5'4", 117 lbs, and wear size XXS bottoms and XS tops.