JUSTFAB UK

I ordered 3 pair of shoes, they took the money from my acc and they send me after more then a month one pair totally different and very very bad quality. Total amount I paid for that it was £56.40. I send an email I didn't received nothing back. I'm also afraid to call them cause I don't know how much money is costing per minute.

You don't deserve even a 1 star. I received the wrong size of shoes, I ordered size 8 not size 10. Worst experience, I just ordered once, but they have been charging me for 3 months without my knowledge, without ordering their product. The authorities should check this style of marketing to protect the consumer.

Such a waste of money and rip off! The Customer Service is really bad, incompetent, each of them say a different thing, they are confused and can't really deal with Customers. I have been waiting for a refund for 3 months... yes... 3 bloody months, still waiting and I am wasting my time chasing them by they can't win! I would give zero star if I could!

I have lost at least £1000 In credit and no shoes.
I have lost at least £1000 In credit since 2017 without being aware that every month this was been withdrawn from my account. I only used this once to buy a pair of shoes. I have lost this money and the help desk say it cannot be refunded. Do not use this company they take your cash without you knowing and then refuse to refund when you find out. This is from my grandmothers money to me when she passed and is irreplaceable. I will be seeking legal guidance

Avoid at all cost they will scam you for £35 a month if you inadvertantly check out as a VIP to receive your first discount. This will also be the last discount you receive as a so called VIP as it is a dishonest marketing technique and of absolutely no benefit to you. You will find it almost impossible to get these credit backs or spend them and also very difficult to cancel membership. Avoid just fab at all costs there is nothing fab about it or its shoddy overpriced goods.

I ordered boots and trousers after weeks of waiting i called them many times and sent many emails to have my money back and they said that they processed the refund but until today after 2 months still waiting.

This is a scam they secretly saved my card details when I bought a pair of shoes for 13.95! When I tried to find where they saved it on my justfab account I could NOT find them to delete it, they charged me £39.00 in November 2021 & I was shocked how I had been enrolled onto this without warning after reading reviews I will be asking bank to dispute the payment & hopefully I get it back. JUSTFAB should be banned! For scamming & their call costs 66p per minute they will keep u on call more than an hour to make that money back whether they decide to give u the "vip membership" scammed cash back or not!

I bought an emergency pair of party shoes and they signed me up for some VIP service which then deducted money 35 quid. It was not made clear about the automatic signing of this membership, nor the scam scheme of monthly deductions. The only option to cancel is by phone or live chat. I am abroad now so cannot call them and their live chat doesn't work, it says they are closed, even though their website says they are open during working hours.

Great offer for a pair of boots for 15 quid. Really poor quality and would have cost 54 quid. Was a hassle to organise their return but got it refunded. Then I get an email and they took £35 from my PayPal account. It seems I became a VIP member without any clarity about getting charged on a regular basis. The quality is poor and am shocked at how they do business. I have called and requested a refund today. Let's see if I am refunded this week as they said.

Don't do it! Do not buy those shoes, step away from the computer! It is simply not worth the hassle. The cancellation process is far from fabulous. I have never had to repeatedly request that a subscription be cancelled SO MANY TIMES. Their phone call scripts are ridiculous and the call operators obviously have to speak through the whole shebang before they can cancel your account. Not fun. In the end i was laughing as I was saying 'I just want to cancel my membership', It became ridiculous. Thats fine mam, I will cancel your subscription. But wait! Would you like to take a look at our fabulous offers...' etc etc

I am sorry I cant give 0 stars. Goods are not good quality at all. When I made my first order all of the sudden came that I signed some membership agreement, which allows them to take £35 from my bank account every month. I only notice this as Pay Pal send me an email that i paid £35. I emailed Justfab and PayPal at the same time. PayPal react immediately and gave me my money back. Still dont have any respond from JustFab.
Never ever will make the mistake to shop from them!

Do not purchase from this company, you are automatically signed up as a VIP member and kept on the phone when calling to cancel (as you cannot do this online). When they finally agree to cancel, you are still greeted as a VIP member via their email and live chat, despite correcting them multiple times leaving little confidence that they won't try to take the £35 at the end of each month! Staff are incredibly rude and dismissive and end live chats abruptly even if you're typing a response. No interest in advising me on an eta for my order as the tracking link is unrecognised - just useless irrelevant auto responses sent when questioned. Total waste of money and time.