It was truly difficult to figure out what kind of strings I needed to buy for my recently deceased mother's basically-new Oscar Schmidt autoharp. How hard would it be for them to very clearly explain that on their website? Then the shipping for one single string was $7. It weighs nothing, but they charged me $7. Ridiculous. THEN, to top it all off, they sent me the wrong kind of string anyway! I'm extremely annoyed. And their customer service emails are short, brusque, and not particularly helpful or showing any concern for the customer. I advise you to look elsewhere for your instrument string needs.
I ordered strings, and they did not tell me the strings were out of stock. I am well over a month from ordering and still no strings. Their response was ridiculous to say the least. They are so deceptive, I will not use them ever again, and I suggest you don't either!
When you get the wrong strings that are such a heavy gauge they will make your fingers bleed and you return them all you will get is a recording and then emails that say they have all these policies set up not to give you a refund and you will notice 2.4 stars do yourself a favor unless you have money to throw down the drain buy strings from your local music store or find another company on the internet
The guy called today. He did the good cop/bad cop routine. He was the bad cop. I think he's been watching too many American TV shows. It was funny, but, ruthless, nasty, and hostile. Again, they sent the wrong strings.
I ordered 3 Perpetual strings. They sent me 3 Permanent strings. They will not honour their mistake.
They read the note I attached and responded accordingly. I have used various brands for 50 years; bulk strings are fine strings. The bronze strings better than previous company I used; these last longer without buzzing. I measure all strings before I install and their bulk strings measure dead-on. Can't say that about other strings. Quick delivery.
They promptly provided the strings I ordered for a several years without a glitch. I still buy strings from them. I appreciated them having good decriptions of the different materials and sounds resulting from string make up.
I've used juststringscom for Year's and buy 15 to 20 sets per year from them. But they have the terrible practice of allowing customers to place an order for strings they don't have in stock. There have been times when I've placed an order for say eight sets of strings and only recieved part of my order. When I complained about the practice they simply say "well we dont charge for shipping the back ordered strings. Wow, really? Thats supposed to excuse you? Then recently I placed an order and it took them a full seven days just to ship the order. I have informed them that I will no longer use them.
Ordered strings and they were shipped very quickly. I also received a gift for ordering. Guitar cleaning cloth. Great company and I will continue to use them for all of my stringed instruments
I placed my 3rd or so order on 7/11/20,3 weeks later I called and left a message, (and possibly an email) received no answer. On 10/01/20 I received an email that my order had shipped. In the mean time I moved to a different city. I did some king of satisfaction review and sent them an email, and got a story about string companies and covid, as well as a suggestion to drive to another city, and knock on the door of a stranger to receive my order. (In a pandemic) I am
Also handicapped and a senior citizen but that's neither JustString's fault OR am i looking for sympathy. Just sayin' and I told whoever emailed me. $57 was absolutely NOT worth all of you people reading the truth.
I've shopped all through covid and have had up to 1 week extended delivery times, but this is ridiculous. HaHa, Go Internet!
6 days to ship 5 sets of strings which were common strings in stock at Sweetwater and Guitar Center down the street. I wanted to add a couple of single strings so I thought I'd give Just Strings a shot. I got the receipt later the same day and thought they had shipped since I paid for First Class. I just got a shipping notice from them-6 days later. What a worthless company. I could've driven 10 minutes and had them in hand or orderd from SW and had them here by now. DO NOT WASTE YOUR MONEY HERE. Wish I would've looked up the online reviews first.
Overview
JustStrings has a rating of 3.1 stars from 14 reviews, indicating that most customers are generally satisfied with their purchases. JustStrings ranks 16th among Music Equipment sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members