Kayak

I travelled from Rome to larnaca on 21/2/2025, and I had a very small suitcase that didn't exceed 7kg, which I have paid for, but they refused and charged EXTRA 73€ for nothing, although I couldn't afford it.

I'm totally disgusted at their treatment

I have been trying to book a flight. Kayak shows what looks like a good price. I click on the button and suddenly the price changes, and definitely not in my favor! I try the other link that shows the same price, same thing! Kayak does NOT offer cheap flights, they offer you cheap LIES, and then they to bait and switch you into the actually much more expensive flights. I left the times on the photos so you can see these screen shots were within seconds of each other. And I could take the same pictures 8 hours ago so no, the prices didn't "just" change and the system hasn't caught up, they are like this as a standard matter of policy.

I recently booked a hotel room at the Hyatt House Charlotte, N.C. Using Kayak / Traveluro using the Kayak app. I selected the 2 queen bed room but they changed it to a king room and could not get them to admit their mistake or any help what so ever, terrible customer service,

One issue I have encountered is that the page can be slow to load, especially when searching for flights with multiple layovers or destinations. This can make the process frustrating and time-consuming.

Since Kayak offers discounts from other websites, I appreciate it. The fact that they don't provide discounts for Southwest Airlines—which often have cheaper prices if you don't mind delayed flights—is noteworthy. When comparing prices on several booking websites, such Expedia and Priceline, I usually use Kayak.

My son (18) wanted to rent a car. I told him I didn't think any place would rent to him@ that age. He called Kayak & they told him yes & it would cost extra since he was 18. He paid his money, flew to Nashville & was stranded because the car rental place said they don't rent a car to anyone under 25. He called Kayak & they said they don't do refunds. He never received the services he paid for. I'm calling the BBB & he's disputing the payment to them from the bank.

The encounter was fantastic! Daniel helped me more than I could have imagined. Despite my non-flexible dates. I was too poor to fly business, so I kept nagging him for discounts. We eventually discovered a fantastic deal on Airfrance for just over 2200. DANIEL, THANK YOU SO MUCH!

My name is Karim Elmasry I booked 4 stars from Super hotel a 6 nights in Turkey through Kayak app. For our anniversary. After traveling for 24 hours the hotel couldn't allocate the booking and after 3 hours talking to Super hotel customer service and spending more than $150 of roaming calls they told me to go to another zero stars hotel or take your money back and when I requested to talk to a supervisor she told me he will call me after 3 hours and when I told her to transfer me to the survey she hanged up on me.

Someone need to stop this false advertising and scam please. I spent more than $3000 and traveled across the planet to spend 6 nights for our anniversary and now i am staying in a hotel with 5 feet reception having washing machine next to the check in desk. This is not fair.

My Super hotel confirmation number is B_*******

I was clearly on the Canadian Kayak Website. A flight deal flashed on the website. It was a scam cause it was in USD and it never clearly stated it was in USD. When I complained they provided me a AI response of how their computer only generated to the locale that the user is using. Which is not true cause I am in Canada. Flights were way cheaper on Expedia and WestJet.

Kayak used to be a trustworthy site but not anymore! They send customers to unscrupulous partners, like Travelgenio, who take your money, give poor customer service (no way to reach them, they ignore your emails, etc.) and don't give people refunds or vouchers they are eligible for (among many other complaints many people have). Kayak sends unsuspecting customers to these shady sites and then walks away with commission. Use the airlines directly, not these unnecessary middlemen.