On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LDProducts Reviews Summary
The overall reputation of the company is marred by significant customer dissatisfaction, particularly regarding customer service and order fulfillment. While some long-term customers have praised the quality of products and a previously reliable return policy, recent experiences indicate a troubling decline in service efficiency, with numerous reports of delayed shipments, unresponsive customer support, and challenges in processing returns. The sentiment reflects a growing frustration among customers, suggesting that the company risks losing loyal clientele if these issues are not addressed promptly and effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I expected this package two days ago, but the delivery date keeps getting extended. The latest email states the package will be delivered today. We'll see what happens.
I've been using LD products for about twenty-five years now and from the beginning to the present I've been more than happy with them. Their products are excellent and when I had problems with my printer their Reps worked with me and helped iron out my difficulties.
We are glad to hear you had a good experience. Thank you for your business and for taking the time to write us a review!
We have an Epson printer and when we were asked to do a firmware update our re-manufactured printer ink cartridges were no longer recognized. Faced with a deadline we had to purchase very expensive ink. When I called to see if any thing could be done they seem happy to replace the original purchase with free shipping. When they arrived two of the four cartridges were not recognized by the printer. They replaced them again and are working perfectly.
Thank you for taking the time to leave a review. We cannot apologize enough for the trouble you've encountered but we are glad you are able to print now!
I had a defective color cartridge which would not install, so I called LD Customer Service. We tried a couple of fixes to no avail. She ordered a replacement for me. Great Customer Service.
We are glad to hear you had a good experience. Thank you for your business and taking the time to write us a review!
My printer is an HP PagewidePro MFP 577DW. We have been unable to use your inks in this printer. In consequence, they rest on our shelves, of use to no one. Surely somebody must know how to make a friendship with your ink and HP. Kindly furnish instructions which will work. Thank you R. Alan James (*******@astonishme.org.)
Thank you very much for taking the time to reach out to us. We aim to provide each of our customers with products that are great in quality and low in price and excellent services. We definitely want to take care of you right away. Please reach out to us at https://ld.ink/2DM8cOU, so we can resolve the issue right away. We look forward to hearing from you.
Great products, great price. Have used them for years.
I have a canon imageclass printer. I purchased these inks. Most of the time ink leaks and grinding noise comes. Sometimes the ink ran out quickly.
Thank you very much for taking the time to reach out to us. We aim to provide each of our customers with products that are great in quality and low in price and excellent services. We definitely want to take care of you right away. Please reach out to us at https://ld.ink/2DM8cOU, so we can resolve the issue right away. We look forward to hearing from you.
I have been ordering ink from LD products several years for my HP ENVY 7640. All have worked as they were designed to do and on my scale it always shows how much ink I have.
First, was hesitant to order ink cartridges. New cartridges work great. Had one problem. They replaced the cartridge and said keep the old one instead of sending it back. Service is excellent
I ordered for the 1st time & had a code for 20% off. It didn't work. Now I receive an offer of 20% off.
We sincerely apologize for the delay and for not receiving your order. We want to offer further assistance to make it right with you and to check the status of your order. Please contact our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, so we can resolve the issue right away, we look forward hearing from you.
The cartridge shipped would not fit the copier. The cartridge was labeled the same as the manufacturer's original cartridge. Sent pictures of the cartridge next to the manufactures cartridge to show the difference in shape but still had to pay return shipping to receive a refund.
Thank you for your message, and we’re sorry to hear about the issue with the cartridge. Please note that, as stated in our return policy, customers requesting refunds are responsible for the return shipping costs. We understand this may be frustrating and apologize for any inconvenience it may have caused. Please contact our customer service team again directly here: https://ld.ink/2DM8cOU and mention this review, we look forward hearing from you!
Always a simple process to re-order replacement ink for my Cannon printers. The LD brand cartridges all work perfectly.
We are glad to hear you had a good experience. Thank you for your business and taking the time to write us a review.
These cartriges do not give good color coverage or last very long.
Even their "New" cartridges don't last very long!
Thank you for your feedback, Albert. We sincerely apologize for the trouble you have experienced. We would like to know more about this and work on resolving it. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
I bought 2 sets of ink cartridges for a Canon inkjet photo printer. None of the cartridges have even held the ink, leave alone worked in the printer. The ink was poring out once the cap was removed. A puddle of ink. I started opening other colors over the trashcan and it was a wise choice. It took hours to clean the ink tray from the printer. From there it was several calls and they screwed up the replacements for the ink that was opened, then they screwed up and did not send the return instructions. DO NOT buy from this company. I am still working on trying to get the refund they promised almost a month later. The incompetence of the service representatives is remarkable.
Thank you for your feedback, Scott. We sincerely apologize for the trouble you have experienced. We would like to know more about this and work on resolving it. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
Like the other reviewer Barbara A., I've been using their toner for probably more than 20 years and it was great. Rarely did I get a bad toner and when I did they had a generous return policy. But unlike Barbara's experience, their current (end of 2014) product (Toner for HP 6P that I bought) and the return policy were atrocious - the toner spilled, and it took me over an hour to clean my printer afterward. The most outrageous thing is I had to pay roughly $30 to return the Toner via UPS even though the product was defective.
Thank you for your feedback, Barbara. We sincerely apologize for the trouble you have experienced. We would like to know more about this and work on resolving it. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
Rating should be zero! I placed an in July but never received the product. When I called to check on my order I was told that they were out and waiting for inventory. I cancelled the order that day, verbally and via email but they were then able to ship and bill me for the order. They would only issue credit if I paid to return the product. I paid to return the product (HUGE MISTAKE) They have received the product on 9/16/24 according the postal service, They acknowledged that and WILL NOT issue credit. I've made several phone calls with no result. It's December 2024 and I haven't received any resolution. THIEVERY. BUYER BEWARE!
Thank you for your feedback, David. We sincerely apologize for the trouble you have experienced. We would like to know more about this and work on resolving it. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
I've been using their toner for 10 years or more and it was great. Rarely did I get a bad toner and when I did they have a generous return policy. They still have good customer service and return policy. That's why I gave them 2 stars instead of none.
This past year or so the text is faded or smeared in random places and not legible on the printed documents. I print legal documents so it's important they are good quality print.
LD products refunded me for one order and I replaced the toner with another order thinking they corrected the problems. I'm on my 3rd cartridge from the replacements and all have been bad.
In the mean time I've wasted a lot of time and paper reprinting.
I don't know what changed in their operation but I wish they'd go back to the time they sold quality products.
Thank you for your feedback, Barbara. We sincerely apologize for the trouble you have experienced. We would like to know more about this and work on resolving it. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
I ordered a W1380a compatible toner cartridge several months ago, it showed in stock, same day shipping, yada yada. I received the invoice and credit card charge immediately, email said we'll tell you when it ships. After several months waiting, I called and they said it hadn't shipped yet 'manufacturing delay'.
Okay, so don't put it on your website! I canceled, bought from Amazon. I think LD stands for Long Delay.
Thank you for your feedback, Henry. We sincerely apologize for the trouble you have experienced. We would like to know more about this and work on resolving it. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
I still have not gotten my ink that I bought on 5/23,i was told it was on back order and I should get it in 2 weeks, its the end of June and not gotten anything yet and have not heard form you people either.My order number is #03-*******,ive written and called numerous times without an answer!
Thank you for your feedback, Sheldon. We sincerely apologize for the trouble you have experienced. We would like to know more about this and work on resolving it. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
Great product. Just as good as OEM. They are really great INK. You get fast shipping with your orders.
Thank you for your feedback, Karl. We sincerely apologize for the trouble you have experienced. We would like to know more about this and work on resolving it. Please send us a direct message with your details to our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always email or call us at 888-321-2552.
From the business
Low Everyday Prices on Printer Cartridges! Shop LD Products for superior printer ink cartridges and toner cartridges at Big Discounts. SAVE up to 75% on top printer brands like HP, Canon, Epson, Brother and more.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for taking the time to reach out to us and we’re very sorry to hear about the ongoing delivery delays. We definitely want to take care of you right away. Please reach out to us at https://ld.ink/2DM8cOU, so we can resolve the issue right away. We look forward to hearing from you.